Omar Rivera
New York,NY
Summary
Proven leader in high-volume dining settings, notably at Margaritaville, where I elevated guest experiences and team efficiency through expert table setting and exceptional guest relations. Demonstrated ability to train staff and improve service delivery, showcasing strong time management and effective problem-solving skills. Achieved significant enhancements in customer satisfaction and operational flow.
Overview
2
2
years of professional experience
Work History
Lead Busser
Margaritaville
08.2023 - Current
- Trained new staff in bussing and cleaning procedures.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Busser
The Smith
09.2022 - 08.2023
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Associate of Arts - Fine/Studio Arts
Hunter College of The City University of New York
New York, NY05.2022
Skills
- Fast-Paced Environment
- Table setting knowledge
- Guest Relations
- Food Running
- Time Management
- Effective problem solving
- Professional Appearance
Timeline
Lead Busser
Margaritaville
08.2023 - Current
Busser
The Smith
09.2022 - 08.2023
Associate of Arts - Fine/Studio Arts
Hunter College of The City University of New York
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