Omar Rivera
New York,NY
Summary
Proven leader in high-volume dining settings, notably at Margaritaville, where I elevated guest experiences and team efficiency through expert table setting and exceptional guest relations. Demonstrated ability to train staff and improve service delivery, showcasing strong time management and effective problem-solving skills. Achieved significant enhancements in customer satisfaction and operational flow.
Overview
2
2
years of professional experience
Work History
Lead Busser
Margaritaville
08.2023 - Current
- Trained new staff in bussing and cleaning procedures.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Busser
The Smith
09.2022 - 08.2023
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Education
Associate of Arts - Fine/Studio Arts
Hunter College of The City University of New York
New York, NY05.2022
Skills
- Fast-Paced Environment
- Table setting knowledge
- Guest Relations
- Food Running
- Time Management
- Effective problem solving
- Professional Appearance
Timeline
Lead Busser
Margaritaville
08.2023 - Current
Busser
The Smith
09.2022 - 08.2023
Associate of Arts - Fine/Studio Arts
Hunter College of The City University of New York
Similar Profiles
Dominique RichardDominique Richard
FOH Manager at MargaritavilleFOH Manager at Margaritaville
Jeneya AlexanderJeneya Alexander
Cook at MargaritavilleCook at Margaritaville
Dwanna HenryDwanna Henry
Cocktail Server at MargaritavilleCocktail Server at Margaritaville