Omar Sanchez
Weslaco,TX
Summary
Dynamic customer service advocate with a proven track record at Walmart, excelling in problem-solving and clear communication. Recognized for enhancing customer satisfaction through empathetic support and efficient issue resolution. As well, developed skills in a fast-paced warehouse environment, focusing on organization and time management with Ferguson. Adapt at streamlining processes, ensuring operational efficiency, and seeking to transition into a new field by leveraging transferable skills in logistics and teamwork.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
Walmart
11.2024 - Current
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Maintained a positive work environment, fostering team collaboration and continuous improvement.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Warehouse Worker
Ferguson
07.2023 - 04.2024
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as 1,000 pounds with a forklift.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
Education
Associate of Arts - Buisness Management
South Texas College
McAllen, TX12-2026
High School Diploma -
Weslaco East High School
Weslaco, TX05-2023
Skills
- Data entry
- Administrative support
- Data collection
- Order fulfillment
- Safety protocols
- Microsoft PowerPoint
- Problem-solving
- Self-motivated and disciplined
- Warehouse safety
- Clear communication
- Heavy lifting
- Forklift operation
Certification
- Forklift Certification
- Excel Certification
Languages
Spanish
English
Timeline
Customer Service Advocate
Walmart
11.2024 - Current
Warehouse Worker
Ferguson
07.2023 - 04.2024
Associate of Arts - Buisness Management
South Texas College
High School Diploma -
Weslaco East High School
Similar Profiles
Anna Marie CasinovaAnna Marie Casinova
Associate at WalmartAssociate at Walmart
Ashley LawrenceAshley Lawrence
Order Filler at WalmartOrder Filler at Walmart
Charitha VemulaCharitha Vemula
Retail Associate (Part-Time) at WalmartRetail Associate (Part-Time) at Walmart
Felicia MaxwellFelicia Maxwell
Fashion Team Associate at WalmartFashion Team Associate at Walmart
Michelle MedinaMichelle Medina
Special Education Teacher at Weslaco ISDSpecial Education Teacher at Weslaco ISD