Omar Santiago-Duque
Anaheim,CA
Summary
Versatile team member offering excellent years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Talented hard worker well-versed in stocking merchandise and planning promotional displays. Demonstrated success in collaborating with store and advertising management to create and deploy successful merchandising strategies for seasonal and promotional needs. Offering top notch performance,
& experience, background marketing products within stores to maximize product profitability.
Overview
8
8
years of professional experience
Work History
Lead Merchandiser
Reyes Coca Cola Bottling
Orange
09.2022 - Current
- Implemented loss prevention measures to minimize shrinkage and protect store assets.
- Boosted sales performance through effective product placement and visual displays.
- Established strong relationships with store management, promoting collaboration on merchandising initiatives.
- Coordinated with vendors to ensure timely delivery of merchandise, maintaining optimal stock levels.
- Enhanced team productivity by implementing efficient merchandising strategies and processes.
- Monitored competitor strategies to stay ahead in market trends, adjusting merchandising plans accordingly.
- Managed inventory levels to optimize stock availability for customer satisfaction.
- Ensured adherence to company policies and procedures, maintaining a safe work environment for all employees.
- Conducted regular store audits to identify areas of improvement in merchandising execution and overall store appearance.
- Maintained open communication channels within the team, fostering a positive work culture that encouraged innovation and collaboration.
- Evaluated team member performance and provided constructive feedback for continuous improvement.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Streamlined workflow by organizing and delegating tasks among team members.
- Oversaw budget planning and allocation for the merchandising department, ensuring cost-effective operations while meeting business objectives.
- Developed training programs to enhance the skills of new and existing team members.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
Retail Sales Associate
Tommy Hilfiger
Orange, CA
09.2022 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed customer concerns.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Supported efficient and timely replenishment of sales floor merchandise.
- Supported loss prevention goals by monitoring shopper behavior.
- Spoke to customers in native language to increase loyalty and establish relationships.
Merchandiser
Reyes Coca-Cola
Orange , CA
09.2022 - Current
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Advanced sales cycle plans by maximizing placement of promotions, point of sale materials and product visibility.
- Conferred with store managers to obtain information about customer needs and preferences.
- Established vendor performance metrics to evaluate service.
- Answered customer questions regarding store merchandise, department information and pricing.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Assembler
Eaton Electrical
Santa Ana, CA
03.2022 - 04.2025
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Organized workstations to maximize productivity, reduce distractions and meet deadlines.
- Collaborated with team members to improve production processes and maintain quality standards.
- Conducted quality assurance inspections on finished components and identified issues.
- Aligned materials and merged parts to construct complex units.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Followed safety protocols to maintain safe working environment.
- Assembled parts correctly according to specifications, reducing quality issues.
- Completed tasks on time to meet quality and safety standards.
- Inspected completed products to encourage quality and adherence to company standards.
- Recognized and reported defective material and equipment to shift supervisor.
- Utilized blueprints, schematics and diagrams to accurately complete tasks.
- Operated hoists, cranes and other heavy machinery to transport materials and parts.
- Collaborated with team members to promptly complete tasks and maintain consistent workflows.
- Coordinated with other departments to complete projects within deadline.
- Verified part numbers and placed parts in appropriate shipping containers.
Stocking Associate
Walmart
Anaheim, CA
10.2021 - 03.2023
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Performed inventory control, such as counting and stocking merchandise.
- Unloaded daily delivery trucks using equipment to quickly remove and stage products.
- Consistently lifted materials weighting over 50 pounds
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
Kitchen Crew Member
McDonald's
Stanton, CA
07.2021 - 06.2022
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Maintained composure and work quality while under stress.
- Maintained high personal grooming standards and uniform presentation.
- Lifted and carried heavy materials.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Mechanic
Jiffy Lube
Westminster, CA
03.2022 - 04.2022
- Replaced damaged, missing or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns and maintaining supplies.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Followed established safety procedures and techniques when working under lifted vehicles.
Stocking Associate
Grocery Outlet
Anaheim, CA
01.2021 - 07.2021
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Scanned, recorded and verified received inventory during shipments.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Unloaded daily delivery trucks using equipment such as electric pallet jack and worklift to quickly remove and stage products.
- Consistently lifted materials weighing as much as 50 pounds & up .
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Changed sales floor signs to show current pricing and support product promotions.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained fitness in order to move merchandise efficiently and safely.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Assisted in development of trainees, providing instruction and support to optimize readiness.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Buffet Attendant
John’s Incredible Pizza
Buena Park, CA
12.2019 - 03.2020
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Disposed of trash, wiped kitchen areas, and mopped floors to meet health department sanitation inspection guidelines.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Improved guest comfort and satisfaction through personalized service and support.
- Greeted guests and seated promptly, providing special accommodation for handicapped diners and small children.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Completed milkshakes and ice cream desserts for customers.
- Cooked batches of food according to standard recipes.
- Operated as full-service food provider. establishment by taking orders, preparing meals and collecting payments.
City Worker
Orange County Conservation Corps
Anaheim, CA
11.2018 - 05.2019
- Completed minor repairs, preventive maintenance, refueling and pre-trip inspections on vehicles and equipment.
- Operated all heavy equipment properly according to employer safety specifications.
- Repaired signs and fences quickly to avoid accidents and mishaps.
- Completed attractive roadside landscaping through timely mowing, weed removal and new plantings to beautify local roadways.
- Cleaned and graded ditches, drainage structures, highway shoulders and slopes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Stocking Associate
Walmart
Anaheim, CA
06.2018 - 08.2018
- Answered queries and concerns and assisted customers with product selections.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Organized merchandise on floor, priced items with scan gun and switched price tickets according to promotional sales and sale expiration dates.
- Orchestrated re-organization of stockroom merchandise to promote successful inventory and cycle counts.
- Completed floor replenishment to guarantee customer satisfaction and size availability.
- Set up advertising displays and arranged merchandise on counters and tables to promote sales, boosting sales.
- Scanned, recorded and verified received inventory during Timeframe shipments.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting and stocking merchandise.
- Greeted customers and directed to requested products.
- Unloaded daily delivery trucks using equipment to quickly remove and stage products.
- Consistently lifted materials weighing as 50 pounds or over.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Changed sales floor signs to show current pricing and support product promotions.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Maintained fitness in order to move merchandise efficiently and safely.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
Packing, Shipping, and Receiving Assembler
Hixson Metal Finishing
Costa Mesa, CA
03.2018 - 06.2018
- Collaborated with other departments on supply and quality issues.
- Completed daily cycle counts and assisted with Timeframe audits.
- Tagged and shelved product using first-in, first-out storage scheme.
- Scheduled pickups and deliveries to maintain smooth operations.
- Picked orders, scanned products and packed boxes.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
- Checked shipments against paperwork and signed documents.
- Uncovered and resolved errors with minimal oversight.
- Operated forklift and hand truck to transport shipments from shipping and receiving platform to storage and work areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
Meat Department Clerk
Superior Groceries
Buena Park, CA
01.2018 - 03.2018
- Consulted with customers to discuss available meats, different cuts and quality options.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Unloaded merchandise and stocked cases with new merchandise.
- Wrapped, weighed and filled product with efficiency to manage high volume of customers.
- Followed proper safety, handling and cross-contamination procedures.
- Restocked products based on available inventories and customer demands.
- Maintained excellent levels of food safety by frequently checking product dates and temperatures.
- Completed inventory counts, reordered stock and removed expired items from supply.
- Priced orders daily by correctly wrapping, weighing and labeling cuts.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Orange County Conservation Corps Charter High School
Fullerton, CASkills
- Stockroom Maintenance
- Sales and Marketing Support
- Product Signage and Labeling
- Stocking and Replenishing
- Pricing and Signage Updating
- Originality and Creativity
- Adaptability and Flexibility
- Product Packaging
- Merchandise Stocking and Replenishing
- Motivated Team Player
- Inventory Recordkeeping
- Warehouse Coordination and Support
- Reading Comprehension
- Cash Register Operations
- Critical Thinking
- Team Meetings
- Item Scanning
- Service-Orientation
- Goal-Setting and Prioritization
- Product Sales and Promotion
- Inventory Management and Planning
- Product Merchandising and Distribution
- Advising and Coaching
- Merchandising and Display
- Assigning Tasks
- Team Goals
- Vendor Relationships
- Pallet Jack Operation
- Customer Experience
- Handheld Scanners
- Customer Needs Assessments
- Load Inspection
- Equipment Operations
- Teamwork and Communication
- Safety Standards Compliance
- Flexible and Adaptable
- Self-Motivated
- Excellent Communication
- Decision-Making
- Active Listening
- Attention to Detail
- Dependable and Responsible
- Cultural Awareness
- Fluent in English & Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Merchandiser
Reyes Coca Cola Bottling
09.2022 - Current
Retail Sales Associate
Tommy Hilfiger
09.2022 - Current
Merchandiser
Reyes Coca-Cola
09.2022 - Current
Assembler
Eaton Electrical
03.2022 - 04.2025
Mechanic
Jiffy Lube
03.2022 - 04.2022
Stocking Associate
Walmart
10.2021 - 03.2023
Kitchen Crew Member
McDonald's
07.2021 - 06.2022
Stocking Associate
Grocery Outlet
01.2021 - 07.2021
Buffet Attendant
John’s Incredible Pizza
12.2019 - 03.2020
City Worker
Orange County Conservation Corps
11.2018 - 05.2019
Stocking Associate
Walmart
06.2018 - 08.2018
Packing, Shipping, and Receiving Assembler
Hixson Metal Finishing
03.2018 - 06.2018
Meat Department Clerk
Superior Groceries
01.2018 - 03.2018
High School Diploma -
Orange County Conservation Corps Charter High School