Matthew Markwardt
Fort Myers,FL
Overview
7
7
years of professional experience
Work History
Merchandiser/Stock Associate
Total Wine & More
Naples, FL
01.2022 - Current
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Maintained effective team member communication.
- Blocked and faced products on displays and shelves in accordance with company policy.
- Answered customer questions and provided detailed product information.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Managed inventory storage in clean and organized fashion.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Checked aisles for spills to complete quick clean-up.
- Greeted customers and directed to requested products.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
Car Wash Greeter
Dolphin Car Wash
Naples, FL
01.2021 - 09.2021
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
- Inspected and maintained equipment throughout self-service and vehicle wash areas, comprising power washers and central vacuums' individual units.
- Maintained and managed inventory for equipment, supplies and chemicals using [Software].
- Washed exterior vehicles' body, applied top coat or polish, and detailed interior, utilizing [Type] equipment and [Type] tools.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
Car Wash Attendant
Radio Road Car Wash
Naples, FL
02.2019 - 11.2019
- Provided exceptional customer service by recommending and apprising customers on service options, pricing, and savings opportunities through memberships or promotional information.
- Evaluated vehicles' exterior ahead of car wash service to ascertain and relay all issues to customers.
- Received check, cash and credit card payments from customers, gave back balance and maintained accounts of payments received on daily basis.
- Rinsed objects and placed on drying racks or used cloth, squeegees or air compressors to dry surfaces.
Owner
Detailing By Matt
Naples, FL
05.2017 - 02.2019
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
Detailer
Auto Pride Collision
Naples, FL
05.2015 - 05.2017
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
Detailer
Tamiami Ford
Naples, FL
03.2014 - 05.2015
- Washed cars and trucks daily for auto dealership.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
Education
Star Point Central
Sanborn, NY06.1997
Skills
- Product Signage and Labeling
- Active Listening
- Stockroom Maintenance
- End Cap Placement
- Product Restocking
- Stockroom Procedures
- Customer Relationships
Timeline
Merchandiser/Stock Associate
Total Wine & More
01.2022 - Current
Car Wash Greeter
Dolphin Car Wash
01.2021 - 09.2021
Car Wash Attendant
Radio Road Car Wash
02.2019 - 11.2019
Owner
Detailing By Matt
05.2017 - 02.2019
Detailer
Auto Pride Collision
05.2015 - 05.2017
Detailer
Tamiami Ford
03.2014 - 05.2015
Star Point Central
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