Omar Sinyan
Summary
Dynamic IT Portfolio Manager and Change Lead with over 20 years of experience in the Department of Defense and Federal sectors, skilled at bridging the gap between technical execution and executive-level strategy. Proven track record in driving large-scale system enhancements that align with organizational goals, managing complex data portfolios (APMS), and refining regional requirements in OCONUS environments. Expertise includes leading national-level IT working groups to shape the development of future system metrics. Committed to delivering innovative solutions that enhance operational efficiency and support mission objectives while ensuring alignment with strategic priorities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
IT Change Manager / Project Manager
Department of the Army
Tokyo, Japan
01.2021 - Current
- Led the transition from the legacy RFC portal to the AESMP/ServiceNow platform for managing change requests. Formulated and executed effective change management policies to enhance user experience for all clients.
- Transformed static regional data from Japan, Okinawa, and Guam into dynamic, trackable projects and sub-tasks, enhancing accountability through strategic delegation.
- Facilitated seamless IT transitions and ensured operational clarity through effective management of hundreds of change requests from various stakeholders.
- Executed contract and agreement management by authoring, reviewing, and finalizing numerous support agreements, memorandums of understanding (MOUs), and memorandums of agreement (MOAs) to ensure legal and financial alignment between suppliers and receivers.
- Spearheaded hardware and software asset management initiatives within the AESMP/ServiceNow platform, ensuring accurate categorization and authenticity of battalion IT inventory.
- Achieved effective collaboration by representing the battalion at strategic Pacific Change Manager review boards and DPW Real Property Management working groups. Drove alignment of short-term base projects across Camp Zama with existing IT infrastructure, ensuring seamless integration.
- Achieved accurate representation of IT workloads for OCONUS units through effective collaboration in netcom IT metrics submissions. Delivered comprehensive quarterly IT metrics that highlighted the distinct needs of OCONUS units through teamwork with subject matter experts.
- Implemented strategic leadership in project and cable management architecture, effectively guiding a lean team of local national (MLA) staff to exceed operational requirements.
IT Specialist II
169th Signal Battalion
Daegu, South Korea
04.2019 - 01.2021
- Developed 45+ knowledge base articles to support consistent and high-quality customer service.
- Developed and implemented effective onboarding strategies for interns and junior technicians, resulting in quicker adaptation to workplace dynamics.
- Monitored and optimized ticket resolution processes to achieve 90% SLA compliance within Remedy system.
- Enhanced community information management by delivering impactful IT briefings, resulting in improved support practices. Achieved high user satisfaction by effectively addressing complex IT issues and fostering clear communication. Cultivated a rich community knowledge base through customized IT solutions that encouraged ongoing learning and development.
- Streamlined issue resolution across secure and unsecure domains, collaborating with regional cyber center to improve future accessibility and usability of issues.
IT Specialist (Customer Support)
Dept. of Veterans Affairs
Leavenworth, KS
09.2018 - 04.2019
- Upgraded 500 PCs to Windows 10 in one year: improved performance organization wide.
- Managed Active Directory accounts for 2,000+ users; streamlined ServiceNow response time by 66%.
- Optimized service delivery for 4 outpatient clinics by streamlining data workflows in ServiceNow, reducing response latency by 2/3rd.
- Worked alongside contractors and government personnel to provide the best customer support for employees and the veteran customer base.
Senior Desktop Field Support Engineer
USPTO
Dallas, TX
10.2015 - 04.2017
- Established new remote office with 200+ users; led infrastructure and Outlook migrations. Installed hardware and software via remote and in person.
- Resolved Microsoft 365 and networking issues; created technical documentation and SOPs.
- Assigned as the lead technical POC for all HW/SW related issues and engaged with leadership to ensure the best quality product and presentation was available.
- Implemented emerging technology and was the first PTO remote site to successfully coordinate new software requirements for FY 15 -16.
25B IT Specialist
U.S. Army
Global (Enlisted)
09.2005 - 04.2015
- Managed 2,000+ secure accounts across OCONUS/CONUS environments.
- Deployed, managed and maintained cryptographic communication and materials in a deployment environment (OEF) with low latency.
- Supported 14,000+ clients in Korea; developed classified LAN and VoIP SOPs.
- Trained Afghan officers in IT practices, improving local readiness and increased competencies despite language barriers.
- Managed soldiers, local national and contract personnel in complex IT environments with many successful missions and awards while maintaining soldier duties, showing ability to manage multiple projects and responsibilities.
Education
A.A. - Information Technology
Abraham Lincoln University
01-2018
Skills
- Strategic IT portfolio planning
- Data compliance oversight
- Strategic planning expertise
- Lifecycle management expertise
- Financial analysis expertise
- ITIL framework expertise
- Information technology project leadership
- Stakeholder relationship management
Certification
- CompTIA Security+ CE
- ITIL v4
Timeline
IT Change Manager / Project Manager
Department of the Army
01.2021 - Current
IT Specialist II
169th Signal Battalion
04.2019 - 01.2021
IT Specialist (Customer Support)
Dept. of Veterans Affairs
09.2018 - 04.2019
Senior Desktop Field Support Engineer
USPTO
10.2015 - 04.2017
25B IT Specialist
U.S. Army
09.2005 - 04.2015
A.A. - Information Technology
Abraham Lincoln University