Omar Soriano

• Managing daily operations in Radiology scheduling for Intermountain Health Imaging, leading a team of 20+ agents maintaining metrics, analyzing performance, upholding HIPPA/compliances standards and applying any changes.
• Assist in developing training materials for new hires, create SOPs on updated scheduling and registration workflows, provide coaching and education to staff on missed practices.
• Lead and transitioned entire scheduling rolodex guide to Power BI and continuously update imaging protocols per hospital request by maintaining data source.
• Provide highest degree of customer service to patients, hospital leaders and physician offices, working with other revenue cycle departments troubleshooting and problem-solving escalated concerns within scheduling.

• Resolved escalated concerns and STAT scheduling requests received through Physician Escalation line for Intermountain Health Radiology scheduling. Mastery of iCentra scheduling programs allowed me to be effective and efficient in resolving escalated concerns.
• Effectively responded to escalated concerns received through email and ticketed system in timely and professional manner, providing complete findings and analysis with resolution.
• Collaborated with hospital imaging staff and other Revenue Cycle Departments including authorization, central appeals, billing, and iCentra support teams on solutions.
• Identified opportunities for process improvement from error findings, resulting in more efficient scheduling and registering workflows.

• Contracted with multiple doctor offices in Utah County as part of the SNAP program to manage imaging scheduling, cost estimate, authorization, and registration of their patient's imaging orders.
• Work in fast paced inbound queue scheduling line while providing quality customer service
• Specialized in advanced modalities in nuclear medicine, fluoroscopy, and interventional radiology
• Trained new hires as directed by leadership

• Provide education to patients on therapy exercises as directed by the Physical Therapist
• Document therapy plan and record patient progress
• Manage patient inflow
• Prepare and maintain therapy equipment by cleaning, organizing, and maintaining a safe office environment for patients.