Summary
Overview
Work History
Education
Skills
Timeline
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Omar Sterling

Omar Sterling

Los Angeles

Summary

Motivated IT Support Specialist with over 8 years of experience providing technical support for diverse organizations, including the entertainment and production industries. Skilled in troubleshooting hardware, software, and network issues, deploying and configuring systems, and managing ticketing systems to ensure seamless operations. Dedicated to delivering exceptional technical solutions and improving IT infrastructure to meet organizational goals. Seeking to leverage my expertise in a dynamic environment to drive efficiency and support business growth.

Overview

10
10
years of professional experience

Work History

Desktop Support Analyst / Windows 10 Project Team Member

North American Medical Management
02.2020 - 09.2024
  • Company Overview: UHG
  • Provided timely and efficient technical support to end-users, resolving over 50 hardware and software issues per week
  • Established user accounts, permissions, and passwords
  • Proficiently installed and configured computer hardware operating systems and applications
  • Operated within Microsoft Active Directory, managing group policy objects, users, and groups to maintain a secure and efficient network infrastructure
  • Set up and imaged computers for employees in over 14 months different locations ranging from Ontario to San Diego
  • Provided support to over 200+ employees (training users, setting up workstations) for Windows 10 migration project
  • Provided executive support for meetings as well as individual support for high ranking executives (CEO, CTO, President, ETC.)
  • UHG

IT Support Specialist

FilmLA
09.2021 - 07.2024
  • Provided technical assistance and troubleshooting to end users, resolving hardware and software issues promptly and effectively
  • Configured and supported IOS devices for over 90 end users
  • Collaborated with cross-functional teams and vendors to coordinate hardware and software procurement, installation, and upgrades, ensuring efficient and cost-effective IT operations
  • Conducted comprehensive training/onboarding sessions for end-users to enhance their technical proficiency and improve overall efficiency in utilizing various technology tools
  • Identified and implemented proactive solutions, such as automated monitoring and ticketing systems, to streamline IT support processes and optimize incident response time
  • Managed Ticket Queue to ensure department is completing work

TVIT Support Specialist

20th Century Fox
11.2018 - 02.2020
  • Company Overview: Walt Disney Television Studios
  • Supported various end users within a predominantly MacOS environment
  • Provided comprehensive technical support to resolve hardware and software issues for a wide range of IT systems
  • Effectively diagnosed and troubleshooted network connectivity problems, implementing timely and sustainable solutions that improved network performance and reliability
  • Conducted regular system maintenance, including software updates, data backups, and security patch installations, proactively identifying potential vulnerabilities and implementing necessary measures to safeguard network integrity
  • Maintained and setup workstations for employees at FoxLot / other locations around Southern California
  • Walt Disney Television Studios

Deployment Technician

Converge Technologies
09.2014 - 07.2018
  • Company Overview: City of Long Beach
  • Troubleshooted various issues hardware and software in relation to the deployed workstations
  • Configured and deployed workstations for the City of Long Beach
  • Removed workstations and conducted process for E-Waste and Data Storage


Education

Bachelors of Science - Computer Science, Cyber Security Focus

Harrisburg University of Science and Technology
07.2018

Skills

  • Computer Troubleshooting
  • Microsoft Office
  • Microsoft O365
  • Active Directory
  • Bomgar
  • Time Management
  • Windows/Mac Environment Experience
  • Port Patching
  • TCP/IP
  • Technical Writer
  • Data Recovery
  • Slack
  • Box
  • Zoom
  • Video Conference Setups
  • Imaging Process for Mac/PC
  • Microsoft Teams
  • ServiceDesk Ticketing
  • JamF
  • Printer Setup/Configuration
  • VPN
  • Customer Service
  • Problem Solving
  • Android/iOS Troubleshooting
  • VoIP Phone Setup
  • Public Speaking
  • Asset Management
  • Project Management

Timeline

IT Support Specialist

FilmLA
09.2021 - 07.2024

Desktop Support Analyst / Windows 10 Project Team Member

North American Medical Management
02.2020 - 09.2024

TVIT Support Specialist

20th Century Fox
11.2018 - 02.2020

Deployment Technician

Converge Technologies
09.2014 - 07.2018

Bachelors of Science - Computer Science, Cyber Security Focus

Harrisburg University of Science and Technology
Omar Sterling