Omar Stuart
Atlanta,United States
Summary
Dedicated professional at Ameris Bank with a branch consistently ranked in the top 10% for six consecutive quarters. This achievement reflects an unwavering commitment to excellence and the ability to consistently deliver exceptional results. Leveraging a strong work ethic, attention to detail, and strategic thinking, played a pivotal role in driving branch success. Proven track record of exceeding expectations and a passion for delivering exceptional customer service, well-equipped to contribute to the continued growth and success of any organization.
Overview
13
13
years of professional experience
Work History
Regional Branch Manager
Wells Fargo
Atlanta, GA
03.2023 - Current
- Established solid connections with local community partners that resulted in increased visibility for the branch as well as potential referrals.
- Increased branch revenue by implementing effective sales strategies and fostering strong relationships with clients.
- Managed budgets to ensure financial stability and profitability for the regional branch.
- Maximized operational efficiency by utilizing technology in various aspects of branch management such as data analysis or tracking key performance indicators.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Assistant Branch Manager
Ameris Bancorp
Marietta, Georgia, United States
11.2020 - Current
- Leveraging financial and cash management principles to properly services customer in the financial needs
- Successfully building customer relationships by possessing extensive knowledge in retail products and banking principles
- Demonstrating endless qualifications of driving business profitability, completing business sales goals and progressive advancement in business development
- Oversees all consumer and business transactions and practice of a team within a span of control, while ensuring compliance with all bank regulations, and internal audit requirements
- Banking Officer
Branch Banker
Branch Banking and Trust Company
Atlanta, Georgia, United States
04.2018 - 04.2020
- Managed a team of5 employees and conducted training on customer service skills, product knowledge, up-selling and cross-selling techniques, and cash handling to ensure an effective sale to purchase process
- Provided personal financial counseling, assisting with lending services, and developed relationships with new and existing customers to sustain high satisfaction ratings and retention
- Created effective branding initiatives by implementing results-driven marketing campaigns to maximize community engagement and brand awareness
- Educated client's on portfolio status by creating personal relationships, demonstrating extensive knowledge of client's condition, and offering the best financial needs suitable for client's objective
- Monitored accurate payroll and compliance issues for employees through Workday Management
- KEY ACCOMPLISHMENTS
- Increased business accounts and merchant services by57% by acquiring new clients through extensive cold calling, community engagement, and off-site marketing
- Recognized for achieving100% customer service goal and maintaining highest branch retention rate in the district
- Exceeded sales and referral goals through effective communication and cross-sales on products while providing the highest level of customer services to increase branch sales and revenue goals
Fiscal Support Specialist
Fulton County Tax Commissioner
United States
10.2013 - 03.2018
- Monitored motor vehicle and property tax financial activities related to financial statement analysis, budgeting, auditing, and revenue and expense reporting
- Ensures information pertaining to sales goals, operational roll-out, training, staffing schedules, and performance reviews are obtained by pre-established deadlines
- Reviewed monthly reconciliations for multiple budget lines and business accounts to maintain accuracy of ledger and financial records
- Served as accounting supporting for small car fleets and major chain dealerships providing review and explanation of profit and loss changes, revenue and expenses, and department budgeting expense
- KEY ACCOMPLISHMENTS
- Selected as new hire and onboarding coordinator due to achieving top performance status in customer, service, customer retention, and accelerated transactional service
- Facilitated county cross-training support to increase departmental sustainability, improve organizational efficiency, and create a more agile working environment
Assistant Manager
Prestige Car Care
Atlanta, Georgia, United States
10.2011 - 10.2013
- Supervised a team of20 guest advocates and service leaders ensuring quality of service exceeded customer expectations
- Served as first point of contact and liaison for100 + customers weekly; providing exceptional service, educating customers on benefits of services, and responding to general inquiries
- Prepared daily store balance reports to review business performance, compare sales goals, and ensure accuracy of the company profit and loss statement
- Completed daily inventory audits to ensure product availability and minimize monthly inventory expenses
- Facilitated new hiring training on customer service skills, product knowledge, up-selling techniques, and cash handling to ensure an effective sale to purchase process
- KEY ACCOMPLISHMENTS
- Decreased company turnover rates by20% by conducting successful onboarding practices, focusing on employee needs, and assisting team in achieving professional goals through continuous hands-on support and promotions
- Recognized for exceeding store sales goal by105% through effective up-selling techniques, increased customer referrals, and improved operating procedures to decrease customer wait time
Education
Bachelor of Science - Business Administration
Atlanta Metropolitan State College
Atlanta, GA05.2013
Skills
- Business Development
- Prospecting
- Retail
- Retail Sales
- Sales Goals
- Selling Techniques
- Store Sales
- Account Management
- Cold Calling
- Product Awareness
- Brand Awareness
- Relationship Building
- Community Engagement
- Marketing
- Branding
- Market Analysis
- Retail Marketing
- Business Management
- Marketing Analysis
- Data Analysis
- Finance
- Financial Statement Analysis
- FDIC
- Lending
- Property Tax
- Cash Flow
- Forecasting
- Cash Management
- Reconciliations
- Account Analysis
- Budgeting
- Financial Services
- Audit
- Audits
- Auditing
- Budget
- Accounting
- Cash Handling
Timeline
Regional Branch Manager
Wells Fargo
03.2023 - Current
Assistant Branch Manager
Ameris Bancorp
11.2020 - Current
Branch Banker
Branch Banking and Trust Company
04.2018 - 04.2020
Fiscal Support Specialist
Fulton County Tax Commissioner
10.2013 - 03.2018
Assistant Manager
Prestige Car Care
10.2011 - 10.2013
Bachelor of Science - Business Administration
Atlanta Metropolitan State College