omar vera
4 Orient Ave ,NJ
Summary
Dynamic professional with extensive experience in logistics and customer service, notably as a Night Shift Supervisor at St. George Logistics. Proven ability in training and mentoring teams while enhancing operational efficiency. Skilled in safety protocols and relationship building, consistently achieving high customer satisfaction and streamlined workflows.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Tow Truck Driver
Main Towing
North Bergen
06.2004 - 09.2008
- Assisted customers in distress, providing clear instructions and support during recovery.
- Managed equipment maintenance schedules to minimize downtime and enhance efficiency.
- Collaborated with dispatchers for effective route planning and timely service delivery.
- Trained new drivers on operational procedures and safety protocols to ensure consistency.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
- Reduced accident rates with careful driving and adherence to safety guidelines during towing procedures.
- Maintained a clean and organized tow truck, ensuring optimal functionality for emergency situations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Completed routine maintenance on truck to keep in working order.
Handy Man
S & S Maintenance
Jersey City, NJ
2011 - 02.2013
- Performed general maintenance tasks including plumbing, electrical work, and carpentry repairs.
- Responded to service requests promptly, ensuring customer satisfaction through effective problem-solving.
- Assisted in the installation of fixtures and appliances, demonstrating proficiency with hand and power tools.
- Conducted routine inspections to identify maintenance issues and recommend solutions to clients.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Removed and repaired carpet and wood flooring.
- Demonstrated versatility by successfully tackling a wide range of tasks, from plumbing and electrical work to carpentry and general home repairs, showcasing adaptability and expertise within the field.
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains, and maintaining gutters.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
- Installed lighting fixtures to improve lighting and increase energy efficiency.
- Responded to maintenance requests in Type property with great speed and efficiency.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Operated tow truck to safely transport vehicles to designated locations.
- Conducted vehicle inspections to ensure safety and compliance with regulations.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Fastened chains, straps, covers, and binders to secure load during transit.
- Operated with safety and skill to avoid accidents and delays.
Night Shift Supervisor
St. George Logistics
Kearny, NJ
04.2013 - 2018
- Supervised night shift operations, ensuring compliance with safety protocols and company policies.
- Managed team performance, providing guidance and support to enhance productivity and morale.
- Coordinated workflow among staff to meet operational targets effectively during night shifts.
- Conducted regular inspections of equipment and facilities to maintain operational efficiency.
- Implemented process improvements that streamlined operations and reduced downtime in logistics activities.
- Trained new employees on best practices for safety, efficiency, and job responsibilities on night shifts.
- Monitored inventory levels, ensuring timely restocking to prevent disruptions in service delivery.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of Number person team with specific daily tasks and responsibilities.
- Ensured safety of all employees by conducting regular safety checks, addressing potential hazards, and enforcing company policies.
Supervisor
CJE Grocery
Jersey City, NJ
10.2019 - 06.2024
- Supervised daily operations to ensure efficient workflow and optimal customer service.
- Trained team members on safety protocols and operational procedures.
- Managed inventory levels, ensuring product availability and minimizing waste.
- Implemented process improvements that enhanced staff productivity and reduced errors.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
High School Diploma -
James J Ferris High School
Jersey City, NJSkills
Training and mentoring
Goal oriented
Staff management
Customer service
Attention to detail
Decision-making
Team building
Relationship building
Industrial hygiene
Safety protocols
Certification
Driver license
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervisor
CJE Grocery
10.2019 - 06.2024
Night Shift Supervisor
St. George Logistics
04.2013 - 2018
Tow Truck Driver
Main Towing
06.2004 - 09.2008
Handy Man
S & S Maintenance
2011 - 02.2013
High School Diploma -
James J Ferris High School