Omar D. Ali
IT Support
Richmond,VA
Summary
Dedicated Expert with demonstrated strengths in customer service, time management and trend tracking. Technically sophisticated and solutions-driven professional with a talent for improving system efficiency, resolving technical issues and maintaining IT infrastructure. Adept at maintaining systems, portals, and tools to meet business and customer needs. Proficient in troubleshooting complex hardware, software, and networking issues to ensure highly responsive support to users across multiple locations. Expert in communicating with stakeholders, leadership, teams, and vendors to analyze needs and implement technologies and best practices. Proficient in project management, installation/configuration, end-user support, relationship building, and system administration.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Business Manager
Tee Zone
Richmond , VA
2021.01 - Current
- Accomplished all significant challenges associated with the emerging business, such as strategic planning, vendor management, customer service, product development, order processing, and financial management
- Troubleshoot all hardware and software issues on desktop computers.
- Install and configure computer systems, peripherals, and software. JetInk/EcoTank Printers troubleshooting and maintenance.
- Identified issues and solutions to delivered fast and friendly service to handle questions and service complaints.
- Hardware and software installation and configuration.
Network troubleshooting and configuration. - Enhanced client satisfaction by delivering high-quality graphic design projects within tight deadlines.
- Developed and managed over 50 customers' accounts, creative design for print materials, banners, and signs.
- Triggered a 20% increase in profits by adjusting item prices and quantity.
Assistant Teacher
Starling Child Care Center
Richmond , VA
2023.08 - 2023.11
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Completed daily reports, meal count sheets, and attendance logs.
- Assisted in implementation of new learning tools, systems and materials.
- Provided one-on-one and group-based learning support focused on student progress.
Sales Expert
JCPenney
Richmond , VA
2014.04 - 2020.03
- Met customer expectations and improved retention rate by analyzing requirements and providing suitable products
- Boosted team performance by organizing and delivering individual-centric training sessions on POS operations
- Noted Accomplishments:
- Built and maintained collaborative relations with clients, staff members, and senior management
- Refined service delivery standards by proactively addressing customer queries and resolving complex issues.
Education
Bachelor of Science - Information Systems
2017.08 - 2019.12
- 3.3 GPA
- Relevant Coursework: Data mining, Project Management, Database system and Business analysis
Completed Projects:
INFO SYST Plan & Project Management (VCU: INFO 461)
- Conducted feasibility study and presented a business plan to develop a system for a non-profit organization “Pilot Angels”.
- Managed the project from identifying MOV, providing alternate solutions, estimating required resources, and generating progress reports to delivering WBS timeline for completion.
Database System Project (VCU: INFO 364)
- Researched and developed a comprehensive understanding of requirements, including BRD, use cases, functional and non-functional requirements, ERD, Wireframe, and user interface mockup and share requirements.
- Ensured real-time access to relevant data by introducing a web-based interface using LucidChart for entity diagrams and Oracle SQL for a country club system, enabling users to access information remotely.
- Simplified reporting process, including scheduling, tracking membership status, payments, and maintaining a stock of various supplies.
Skills
Systems Analysis and Design
undefinedTimeline
Assistant Teacher - Starling Child Care Center
2023.08 - 2023.11
Business Manager - Tee Zone
2021.01 - Current
Virginia Commonwealth University - Bachelor of Science, Information Systems
2017.08 - 2019.12
Sales Expert - JCPenney
2014.04 - 2020.03
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