MONSERRAT DIAZ
Jacksonville,FL
Summary
Motivated Finance and Data Analytics student at the University of North Florida pursuing a Bachelor of Business Administration in Finance. I am currently seeking a Finance Internship where I can apply my analytical skills, financial knowledge, and problem-solving abilities in a real-world business environment.
Overview
5
5
years of professional experience
Work History
Marketing & Sales Representative
T-Mobile (Pristine Marketing)
01.2023 - Current
- Analyzed customer usage data and financial needs to recommend optimized wireless and business solutions, contributing to consistent achievement of weekly sales targets
- Reviewed weekly revenue performance, sales metrics, and conversion rates to support data-driven strategy adjustments
- Assisted in planning and executing sales strategies that supported territory growth and client retention
- Promoted to a leadership role supporting the recruitment, onboarding, and coaching of 5+ new sales representatives
- Collaborated with vendors and attended regional strategy meetings focused on performance improvement and market expansion
Assistant Manager
Firehouse Subs
01.2024 - 01.2025
- Assisted with daily cash reconciliation and sales reporting, handling transactions exceeding $10K–$15K per shift
- Monitored labor hours, scheduling, and operational costs to support efficient staffing and cost control
- Supervised and trained 10+ team members, improving shift efficiency and service consistency
- Supported process improvements that reduced service delays and improved customer satisfaction scores
Operations Support Associate
Jeremiah’s Italian Ice
01.2021 - 01.2024
- Supported high-volume operations serving 200+ customers per shift during peak seasons
- Managed cash handling and transaction accuracy with 100% compliance to company procedures
- Assisted with inventory tracking and restocking, helping reduce product shortages during peak demand
Operations Support Summer Intern
Chick-fil-A
06.2022 - 06.2023
- Supported management with operational reporting, scheduling, and performance tracking
- Assisted with daily operations contributing to high customer satisfaction ratings
- Gained exposure to structured business processes, operational metrics, and team leadership
Education
Bachelor of Business Administration - Finance
University of North Florida
Jacksonville, FL05.2027
Skills
- Finance & Analytics: Financial Analysis, Financial Reporting, Budgeting & Forecasting, Data Analysis
- Technical: Microsoft Excel, Tableau, Financial Statements, Performance Metrics
- Professional: Analytical Thinking, Problem Solving, Leadership, Attention to Detail
- Languages: English (Fluent), Spanish (Fluent)
- Customer relations
- Interpersonal communication skills
Websites
Affiliations
- Member — National Honor Society (NHS)
- Selected for membership based on academic excellence, leadership, character, and service
- Founder — Green Club | Orlando Christian High School
- Founded and led an environmental sustainability initiative engaging 30+ student members
- Organized awareness campaigns and school-wide initiatives
Community Service
Completed 200+ hours of community service
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Assistant Manager
Firehouse Subs
01.2024 - 01.2025
Marketing & Sales Representative
T-Mobile (Pristine Marketing)
01.2023 - Current
Operations Support Summer Intern
Chick-fil-A
06.2022 - 06.2023
Operations Support Associate
Jeremiah’s Italian Ice
01.2021 - 01.2024
Bachelor of Business Administration - Finance
University of North Florida