Omaree Koonce
TALLAHASSEE
Summary
Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
9
9
years of professional experience
Work History
Licensed Policy Adjuster
USAA Insurance
06.2023 - Current
- Answered customer questions regarding deductibles.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before the effective date of coverage.
- Calculated premiums and established payment methods for sales.
Court Specialist
Leon County Clerk Of Courts
04.2022 - 07.2023
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Reviewed presented documents for compliance to standards.
- Handled database management for specific areas of law.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
Cashier
Costco
10.2019 - 02.2022
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Shift Leader
Dollar General
09.2017 - 12.2020
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Package Handler
UPS
10.2018 - 02.2020
- Prepared pallets of boxes for easy transportation between customer and storage locations.
- Loaded package containers onto forklifts and transported into packaging areas.
- Used hand-held scanners and physical logs to accurately track item movements.
- Installed protective devices on or around products to prevent damage during transport.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Fastened receipts, packing slips and bills of lading, to shipments leaving facility.
- Assembled, sealed and loaded packages into correct trucks.
Sales Associate
Walmart
05.2015 - 12.2017
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University
Tallahassee, FL12.2023
Associate of Arts - Criminal Science
Tallahassee Community College
Tallahassee, FL12.2020
High School Diploma -
Amos P. Godby High School
Tallahassee, FL06.2015
Skills
- Customer assistance
- Stocking and Replenishing
- POS Systems
- Point of Sale Knowledge
- Cash Drawer Management
- Retail Merchandising
- Basic math skills
- Cleaning and sanitizing
- Staff Training
- Cash Handling
- Point of sale operation
- Till counting
- Sales expertise
Timeline
Licensed Policy Adjuster
USAA Insurance
06.2023 - Current
Court Specialist
Leon County Clerk Of Courts
04.2022 - 07.2023
Cashier
Costco
10.2019 - 02.2022
Package Handler
UPS
10.2018 - 02.2020
Shift Leader
Dollar General
09.2017 - 12.2020
Sales Associate
Walmart
05.2015 - 12.2017
Bachelor of Science - Criminal Justice
Florida Agricultural And Mechanical University
Associate of Arts - Criminal Science
Tallahassee Community College
High School Diploma -
Amos P. Godby High School
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