Meshama Charles

Ozone Park,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

years of professional experience

Work History

Operation Area Manager

Amazon

Syosset, NY

02.2023 - Current

Conducted training sessions to educate employees on best practices and procedures to increase profitability.
Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Transformed underperforming teams into productive, profitable teams.
Resolved conflicts promptly to promote positive environment for customers.
Improved process efficiency by implementing new cart retrieval process and correcting poor work habits.
Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency
Set, enforced, and optimized internal policies to maintain responsiveness to demands.

Accountant

Foxwoods casino

Ledyard Center, CT

02.2022 - 06.2022

Redeem foreign currencies using accurate exchange rates
Evaluated and improved financial records to make important business decisions.
Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
Follows all applicable internal policies, federal and state laws, rules and regulations
Handled day-to-day accounting processes to drive financial accuracy.

Manager

Ocean State Job Lot

Old Lyme, CT

03.2020 - 08.2020

Resolved customer needs using professionalism and responsiveness
Recording details of the actions taken and managing the administration
Communicating and coordinating with the several internal departments
Accomplished multiple tasks within established timeframes.
Managed and motivated employees to be productive and engaged in work.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Maintained professional, organized, and safe environment for employees and patrons.

Education

Bachelor of Business General business -

Berkeley College

New York, NY

Skills

Customer Relationship Management
Resource Allocation
Active Listening
Persuasion
Sales Expertise
Staff Management

Staff Training
Staff Development
Database Management
Complex Problem-Solving
Team Leadership

Additional Information

Awards & Honors: , Earned USCAA All-Conference HVIAC recognition, Runner Up USCAA Rookie of the Year, All American 2nd Team, 2019 National Division II Champion,, Deans List Extracurricular Activities: Berkeley College Knights-Soccer Team

Timeline