Ana Vianey Cacho
Customer Service Specialist
Smyrna,GA
Summary
Motivated customer service specialist with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
9
9
years of professional experience
Work History
Server, Guest Relations
Silverspot Cinema
04.2021 - Current
- Responsible for being the customer facing department of the Silverspot brand. Drive revenue and up sale opportunities by actively recommending and educating guests on what sets us apart from our competition.
- A consistent top earner in metrics such as revenue, per transaction revenue and upsells every week.
- Worked with management and different departments to streamline processes, cut down on wait times and improve the experience for our guests.
- In charge of managing private in theater events ranging from family events to thirty-person wedding parties.
- Provided training and assistance to new associates and support to other departments when in need.
Personal Shopper
Instacart
04.2017 - Current
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Field Representative
US Census Bureau
02.2020 - 09.2020
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Completed paperwork in full, on time and with high accuracy.
- Traveled numerous miles per day to visit customer locations.
- Mentored team members to enhance professional development and accountability in workplace.
Deli Clerk
Publix
01.2015 - 10.2016
- Greeted customers at counter to fulfill requests and answer questions.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
Education
High School Diploma -
Jane Addams High School
New York, NY 09.2003 - 06.2026
Skills
Hospitality service expertise
Performance improvement
Staff education and training
Complaint resolution
Timeline
Server, Guest Relations
Silverspot Cinema
04.2021 - Current
Field Representative
US Census Bureau
02.2020 - 09.2020
Personal Shopper
Instacart
04.2017 - Current
Deli Clerk
Publix
01.2015 - 10.2016
High School Diploma -
Jane Addams High School
09.2003 - 06.2026