Omar Senon Rodriguez Pozo
Orlando
Summary
Dynamic Account Specialist with a proven track record at Pacification of the Provincial-Santa Clara-Cuba, specializing in resolving billing disputes and enhancing client satisfaction. Excelled in account administration and customer relationship development, inventory and achieving company sales goals and training new employees. Skilled in Microsoft Office and adept at fostering positive client and team relationships.
Overview
38
38
years of professional experience
Work History
Account Specialist
Pacification of the Provincial-Santa Clara-Cuba
03.2000 - 05.2023
- Achieved high levels of client satisfaction through timely resolution of billing disputes or other account-related concerns.
- Completed routine and complex account updates to resolve problems.
- Enhanced client satisfaction by promptly resolving account issues and providing exceptional customer service.
- Resolved complex billing and payment issues for balanced, accurate accounts.
- Fixed asset management and inventory control. Materials counting and input accounting.
- Set and achieved company defined sales goals.
- Trained new employees on customer service, money handling and organizing strategies.
Account Supervisor
Agriculture Department
11.1985 - 01.2000
- Resolved conflicts between clients and internal teams, fostering a positive working environment focused on collaboration.
- Coordinated with creative teams to develop innovative advertising campaigns that exceeded client expectations.
- Collaborated and partnered with creative teams and strategists to lead team to greatness on every at-bat with thinking and creative work constantly exceeding client expectations.
- Managed high-priority accounts with exceptional attention-to-detail and commitment to achieving desired outcomes.
Education
M.D. - Accounting And Finance
Account University of Santa Clara
Santa Clara-CubaSkills
- Account administration
- Customer relations
- Customer relationship development
- Goals and performance
- Document management
- Microsoft office proficiency
- Inventory
- Operations
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Account Specialist
Pacification of the Provincial-Santa Clara-Cuba
03.2000 - 05.2023
Account Supervisor
Agriculture Department
11.1985 - 01.2000
M.D. - Accounting And Finance
Account University of Santa Clara
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