Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Omarys Medina

Phenix City,AL

Summary

Dynamic operations supervisor with a proven track record at Sam’s Club, excelling in customer service and team collaboration. Recognized for enhancing employee morale and implementing effective training programs, resulting in improved productivity. Skilled in inventory control and conflict resolution, ensuring compliance and operational excellence while fostering a positive work environment.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

14
14
years of professional experience

Work History

Cashier

Americas Freedom Fuel
10.2021 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Supervisor of Operations

Sam’s Club
10.2011 - 06.2021
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
  • Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
  • Developed and implemented training programs for new hires, improving overall team productivity and performance.
  • Boosted employee morale by recognizing outstanding work efforts and providing regular opportunities for professional development.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Interceded between employees during arguments and diffused tense situations.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
  • Oversaw inventory management, maintaining optimal stock levels while minimizing waste and excess costs.

Education

GED -

San Lazaro
Arecibo, PR
05-2001

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Team collaboration
  • Reliability and punctuality
  • Money handling
  • Customer service excellence
  • Written and verbal communication
  • Cash management
  • Conflict resolution
  • Attention to detail
  • Inventory control
  • Decision making aptitude
  • Loss prevention
  • Transaction handling

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 15 staff members.
  • Trained and mentored 30 employees.
  • Resolved product issue through consumer testing.

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Cashier

Americas Freedom Fuel
10.2021 - Current

Supervisor of Operations

Sam’s Club
10.2011 - 06.2021

GED -

San Lazaro

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