Omayra Rosa
Charlotte,NC
Summary
Detail-oriented and customer-focused professional with over 11 years of experience in customer service, sales, and operations. Proven track record of driving customer satisfaction, managing logistics, and contributing to substantial business growth. Skilled at handling high call volumes, coordinating delivery schedules, and leading promotional initiatives while maintaining confidentiality and exercising independent judgment.
Overview
16
16
years of professional experience
Work History
Store Manager
Carolina Rent To Own
Charlotte, NC
04.2009 - Current
- Customer Service, Sales, and Operations
(Started as a Customer Service Representative, promoted to oversee operations and logistics)Contributed to the company's growth from 300 to approximately 800 loyal customers over 11 years.
Handled over 80 customer calls daily, managing contracts, billing, and ensuring client satisfaction.
Coordinated delivery schedules, optimizing logistics for timely and efficient service.
Expanded responsibilities to include inventory management, order processing, and overseeing delivery drivers.
Led advertising and promotional initiatives to drive customer engagement and business growth.
Executive Assistant
Romero Insurance & Financial Services
Valrico, FL
09.2020 - 09.2021
- Scheduled and maintained/updating supervisors daily calendars with accuracy and efficiency.
- Screened and routed incoming calls, inquiries, visitors, and correspondence while maintaining professionalism.
- Ensured the confidentiality of sensitive information and executed complex administrative work using independent judgment.
Education
Bachelor of Science - Social Communications
Pontificia Universidad Católica Madre Y Maestra
Dominican Republic 01-2009
Skills
- Customer Service & Client Relations
- Sales & Revenue Generation
- Logistics Coordination & Scheduling
- Inventory Management
- Team Supervision & Leadership
- Contract Management & Billing
- Advertising & Promotions
- Problem-Solving & Multitasking
- Calendar Management & Scheduling
- Office Administration & Confidentiality
Timeline
Executive Assistant
Romero Insurance & Financial Services
09.2020 - 09.2021
Store Manager
Carolina Rent To Own
04.2009 - Current
Bachelor of Science - Social Communications
Pontificia Universidad Católica Madre Y Maestra