Jamie Williams
Dallas,TX
Summary
Detail-oriented administrative professional with over a decade of experience in customer service and office operations. Expertise in managing front office tasks, registering patients, and handling confidential information while optimizing workflows for increased efficiency. Proficient in Microsoft Office Suite, Google Docs, and appointment scheduling software, fostering strong relationships with clients and team members. Committed to delivering exceptional patient service in a healthcare environment and adapting quickly to new challenges.
Overview
9
9
years of professional experience
Work History
Store Manager
Thrifted Threads
Dallas, TX
09.2024 - Current
- Oversee daily operations, scheduling, and staff management, ensuring a smooth workflow
- Maintain accurate records, process transactions, and provide high-level customer service
- Train employees on best practices for efficiency, problem-solving, and client satisfaction
Store Manager
UpWest
Dallas, TX
07.2022 - 04.2024
- Managed front-end operations, scheduling, and customer service to optimize efficiency
- Assisted customers with inquiries, transactions, and problem resolution in a fast-paced environment
- Trained and developed staff to meet business objectives and maintain operational excellence
FEMA Disaster Supervisor/Lead
S2G (Contractual Call Center)
Remote/Waco, TX
02.2021 - 06.2022
- Supervised a team of 20-30 employees, ensuring accurate case management and customer service
- Assisted applicants with FEMA registrations, verifying information and updating case files
- Maintained compliance with federal regulations and confidentiality policies
Front Desk & Bartender
Aloft
Waco, TX
07.2020 - 02.2021
- Managed front desk operations, including guest check-ins, scheduling, and administrative tasks
- Assisted guests with inquiries, processed payments, and conducted night audits
Customer Service Representative
Humana Insurance
McGregor, TX
01.2016 - 01.2017
- Assisted clients with insurance enrollment, benefits, and claims processing
- Provided detailed information on provider networks, deductibles, and co-payments while maintaining strict confidentiality
Skills
- Client Registration & Scheduling
- Store operations oversight
- Promotional planning
- Hourly shift management
- Customer service
- Opening and closing procedures
- Team leadership and coaching
- Work Planning and Prioritization
- Product merchandising
- Delegating work
- Accurate cash handling
- Sales promotions
- Retail sales techniques
- Team building
- Policies and procedures
- Inventory control
- Documentation and reporting
- Reliable
- Strategic thinker
- Training and mentoring
- Performance reviews
- Flexible schedule
- Bank deposit procedures
- Goals and performance
- Shift scheduling
- Leading staff meetings
- Hospitality and accommodation
- Recruitment and hiring
- Verbal and written communication
- Multitasking and organization
- Front Office Administration
- Medical Records & Confidentiality (HIPAA)
- Insurance Verification & Billing Support
- Customer Service & Client Relations
- Data Entry & Accuracy
- Microsoft Office Suite & Google Docs
- Multitasking & Time Management
- Problem-Solving & Conflict Resolution
Timeline
Store Manager
Thrifted Threads
09.2024 - Current
Store Manager
UpWest
07.2022 - 04.2024
FEMA Disaster Supervisor/Lead
S2G (Contractual Call Center)
02.2021 - 06.2022
Front Desk & Bartender
Aloft
07.2020 - 02.2021
Customer Service Representative
Humana Insurance
01.2016 - 01.2017