Kaitlyn Sheward
Delray Beach
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Store Manager
Zoom Tan
2026 - Current
- Oversee daily administrative and operational management of a high-volume retail location, ensuring seamless execution of front desk operations, staff scheduling, reporting, and customer service excellence.
- Manage employee schedules, appointment coordination, shift planning, and operational calendars.
- Established a positive store environment by fostering teamwork, communication, and employee morale.
- Maintain organized customer databases, operational records, inventory systems, and confidential business documentation.
- Lead hiring, onboarding, training, and performance management for team members to ensure operational success.
- Resolve customer concerns professionally while maintaining strong client relationships and brand reputation.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Virtual Life Insurance Agent
Arias Agencies
- Provided personalized client consultations regarding life insurance products, policy options, and financial protection strategies.
- Managed client communications, appointment scheduling, follow-up processes, and policy documentation.
- Maintained accurate digital records, confidential customer information, and compliance-focused administrative procedures.
- Delivered high-level customer service while educating clients on complex policy details.
- Supported sales growth through relationship building, organization, and professional communication.
- Utilized CRM systems to track leads, appointments, and client progress.
- Assessed client needs to recommend suitable life insurance policies.
- Developed strong relationships with clients through effective communication and follow-up.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
Patient Liaison / Front Desk Coordinator
Glo Laser & Beauty Center
- Served as primary administrative support for medical aesthetics office operations, managing front desk procedures, patient scheduling, intake coordination, and provider calendars.
- Scheduled consultations, treatments, and follow-up appointments while maintaining efficiency and exceptional client experience.
- Managed patient records, confidential health documentation, billing coordination, and customer correspondence.
- Handled multi-line phone systems, inquiries, and issue resolution with professionalism.
- Coordinated appointment scheduling, optimizing workflow efficiency for staff and patients.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered incoming calls, scheduled appointments and filed medical records.
- Organized patient records and database to facilitate information storage and retrieval.
- Greeted and assisted patients with check-in procedures.
Call Center Representative / Front Desk & Events Coordinator
Panache Salon & Spa
- Managed high-volume call center communications, appointment booking, customer inquiries, and scheduling coordination for salon and spa operations.
- Provided front desk administrative support including guest services, reception, recordkeeping, and client experience management.
- Coordinated events, promotional campaigns, and customer engagement initiatives to drive business growth.
- Supported management through scheduling assistance, team coordination, and operational execution.
- Demonstrated strong sales support, upselling, and customer retention strategies.
- Built strong customer relationships through professional communication and personalized service.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Managed appointment scheduling using online booking systems to optimize front desk efficiency.
- Scheduled, coordinated and confirmed appointments and meetings.
- Coordinated logistics for multiple wedding events, ensuring seamless execution from start to finish.
Education
No Degree - Elementary Education
Mercyhurst University
Erie, PASkills
- Administrative Support
- Executive Assistance
- Calendar & Schedule Management
- Multi-Line Phone Systems
- Customer Relationship Management
- Office Operations
- Data Entry & Recordkeeping
- Team Leadership & Staff Development
- Internal & External Communications
- Client Intake & Coordination
- Event Planning & Execution
- Compliance & Confidentiality
- Professional Correspondence
- Conflict Resolution
- Process Improvement
- Customer service
- Critical thinking
- Schedule management
- Scheduling appointments
- Scheduling and calendar management
- File organization
- Verbal communication
- Reception duties
- Inbound phone call handling
- Social media management
- Photo and video editing
- Content creation
- Content scheduling
Accomplishments
- Extensive experience supporting leadership and business operations across multiple industries.
- Proven success in customer retention, operational organization, and administrative excellence.
- Strong ability to transition retail, healthcare, and client service leadership into corporate administrative environments.
- Demonstrated expertise in communication, scheduling, documentation, and relationship management.
Certification
- Life Insurance Licensing
Timeline
Store Manager
Zoom Tan
2026 - Current
Virtual Life Insurance Agent
Arias Agencies
Patient Liaison / Front Desk Coordinator
Glo Laser & Beauty Center
Call Center Representative / Front Desk & Events Coordinator
Panache Salon & Spa
No Degree - Elementary Education
Mercyhurst University