OMDA (YANA) KHANDAKER
Buffalo,NY
Summary
Thorough quality assurance professional highly skilled in manual and automated application testing. Partners successfully with project management and development team members to put out high-quality software for customers. Decisive in identifying problems at any stage of production.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Manager
Syeda's Collection
Buffalo, NY
04.2022 - Current
- Assisted in the business start-up, providing different marketing strategies and customer service routines to ensure the company's success.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
Events Coordinator
Student Government Association
Buffalo, NY
01.2023 - 05.2023
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our events and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Handled budgeting and organized finances, ensuring quality events for the student body.
Manager
Fabrics World USA
Manhattan, NY
09.2019 - 01.2022
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Developed policies and procedures related to customer service operations.
Education
Associates in Information Technology - Management Information Systems
Erie Community College
Buffalo, NY05-2025
Skills
- Experienced in Desktop Computer Hardware
- Proficient in Microsoft Visual Studio (2022)
- Communication
- Customer Service
- Team Leadership
- Workforce Management
- Marketing
Languages
English
Native/ Bilingual
Bengali
Professional
Certification
- Certified and Trained Software Tester (JIRA & Zephyr)
- Certified Microsoft Excel Master
- Certified Agile Project Management
- Certified PMP (ongoing)
- Certified CompTIA A+ Core 1 (ongoing)
Timeline
Events Coordinator
Student Government Association
01.2023 - 05.2023
Manager
Syeda's Collection
04.2022 - Current
Manager
Fabrics World USA
09.2019 - 01.2022
Associates in Information Technology - Management Information Systems
Erie Community College
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