Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Omee Pagkatipunan

Fullerton,CA

Summary

Detail-oriented Quality Assurance Supervisor skilled in conducting audits and mentoring staff. Expertise in compliance regulations and process improvement strategies has consistently led to enhanced quality standards and operational efficiency.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Quality Assurance Supervisor

EXCELL HOME CARE, INC
Paramount, California
06.2025 - Current
  • Conducted regular audits to ensure compliance with quality standards.
  • Supervised quality assurance processes, ensuring adherence to company policies.
  • Trained new staff on quality assurance methods and home care best practices.
  • Collaborated with production teams to effectively resolve quality issues.
  • Maintained accurate records of inspections and audits for reference.
  • Analyzed data from Quality Control tests to identify improvement areas.
  • Reviewed documentation for accuracy and completeness prior to submission.
  • Participated in team meetings to discuss quality improvement strategies.

Medical Records Assistant

Windsor Gardens Care Center
Norwalk, California
01.2004 - 06.2008
  • Organized and maintained medical files in compliance with regulatory standards.
  • Implemented efficient filing systems to expedite record retrieval.
  • Conducted regular audits to ensure adherence to legal requirements.
  • Coordinated access to medical documentation across departments.
  • Safeguarded confidentiality of patient information in accordance with HIPAA regulations.
  • Processed records requests while protecting sensitive data.
  • Assisted healthcare staff with prompt retrieval and updates of patient information.
  • Answered patient inquiries about medical records accurately and professionally.

Certified Nursing Assistant

Windsor Gardens Care Center
Norwalk, California
01.2001 - 01.2004
  • Assisted residents with personal hygiene and daily living activities, promoting overall wellness.
  • Monitored vital signs and reported significant changes to nursing staff for timely intervention.
  • Documented patient care in electronic health records, ensuring accurate information tracking.
  • Collaborated with team members to deliver high-quality resident care and support initiatives.
  • Provided emotional support to residents and families during challenging times.
  • Maintained cleanliness of resident rooms and common areas to ensure a hygienic environment.
  • Implemented safety protocols for infection control, enhancing facility health standards.
  • Participated in training sessions to improve caregiving skills and knowledge base.

Education

LICENSE VOCATIONAL NURSSE -

STANTON UNIVERSITY
Westminster, CA
09-2010

High School Diploma -

JOHN GLENN HIGH SCHOOL
Norwalk, CA
06-1999

Some College (No Degree) - NURSING

Cypress College
Cypress, CA

Skills

  • Quality control and assurance
  • Compliance auditing and regulatory knowledge
  • Process improvement and performance monitoring
  • Staff training and mentoring
  • Risk assessment and issue resolution
  • Documentation management and report generation
  • Effective communication skills
  • Data analysis and quality inspection
  • Team collaboration and cross-functional teamwork
  • Leadership development and team leadership

Accomplishments

Employee of the Year 2014

Leadership Award of the year 2019

Amelia Award 2024

Certification

License Vocational Nursing

Certified Nursing Assistant

Timeline

Quality Assurance Supervisor

EXCELL HOME CARE, INC
06.2025 - Current

Medical Records Assistant

Windsor Gardens Care Center
01.2004 - 06.2008

Certified Nursing Assistant

Windsor Gardens Care Center
01.2001 - 01.2004

LICENSE VOCATIONAL NURSSE -

STANTON UNIVERSITY

High School Diploma -

JOHN GLENN HIGH SCHOOL

Some College (No Degree) - NURSING

Cypress College

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