OMER ADNAN
Buffalo,NY
Summary
Highly motivated and professional with over 4 years of sales experience and four years of management, a background and an entrepreneurial mindset. Ability to learn and adapt to new skill sets and environments in both office and field as coaching others. Adept at communication to relay products, services, and knowledge to both colleagues and clients.
Overview
9
9
years of professional experience
Work History
SALES TEAM LEAD
NextGen Contacting
Buffalo, NY
08.2025 - Current
- Generated revenue by managing complete sales pipeline from lead acquisition, territory assignment, presenting closing deals, and following up with clients. Earning both revenue and retention.
- Developed and executed training program that ensured sales staff were knowledgeable about product offerings, contributing to team effectiveness.
- Delivered professional support to clients in person and over the phone, directly influencing customer satisfaction levels.
- Streamlined communication between team members and upper management, improving overall workflow efficiency.
SALES ASSOCIATE
7-Eleven
Grand Island, NY
08.2024 - 05.2025
- Guided customers in product selection and addressed inquiries to improve shopping experience.
- Processed transactions using POS system and cash register, ensuring accuracy in cash handling.
- Greeted customers at 7-Eleven convenience store with friendly, helpful service.
- Operated cash register and processed sales using point-of-sale system.
- Stocked shelves, coolers, and merchandise displays with fresh products.
Front Desk Agent
The Golden Inn
Dhaka
07.2019 - 12.2023
- Welcomed guests, assessed their needs, and delivered professional, personalized service to enhance the overall guest experience.
- Addressed guest concerns and service issues promptly, ensuring high levels of customer satisfaction.
- Coordinated multiple guest requests and competing priorities, upholding professionalism and attention to detail.
- Handled 60 incoming calls daily via multi-line telephone system, efficiently responding to inquiries and directing calls to appropriate departments.
Real Estate Development Manager
Feni Housing Society
Feni, Bangladesh
01.2018 - 11.2022
- Led a team of 10 professionals in the acquisition and development of 200+ residential units, contributing to a 25% increase in portfolio value.
- Managed property development projects, overseeing renovations, tenant improvements, and upgrades to enhance residential properties' value.
- Coordinated with contractors and property owners to effectively resolve project issues and ensure adherence to development timelines.
- Monitored project progress and resource allocation, optimizing development costs for timely and efficient project delivery.
Education
BACHELOR OF ARTS - BUSINESS STUDIES
Cardiff Metropolitan University
Cardiff, UK07-2017
ADVANCE DIPLOMA - BUSINESS MANAGEMENT
London School of Commerce
London, UK01-2013
Skills
- Sales
- Sales pipeline management
- Negotiations & Deal Closure
- Cross-selling
- CRM proficiency
- Team management
- Team training
- Organizational skills
LANGUAGES
Fluent in English, Bangla and Hindi
Affiliations
- Volunteer, Youth Wave of Bangladesh (2013-2018)
- Volunteer, Ray of Hope, Bangladesh (2014-2015)
Timeline
SALES TEAM LEAD
NextGen Contacting
08.2025 - Current
SALES ASSOCIATE
7-Eleven
08.2024 - 05.2025
Front Desk Agent
The Golden Inn
07.2019 - 12.2023
Real Estate Development Manager
Feni Housing Society
01.2018 - 11.2022
BACHELOR OF ARTS - BUSINESS STUDIES
Cardiff Metropolitan University
ADVANCE DIPLOMA - BUSINESS MANAGEMENT
London School of Commerce