Manage VIP relations, organizing exclusive events and maintaining personalized connections with top clients globally, driving over $2,000,000 in sales.
Assisted with wholesale markets and led brand and product knowledge training for major wholesale partners.
Launched the Fine Tailoring Program, actively involved in bringing in projects and utilizing the private showroom to host clients.
Head of Client Services
Bode
Los Angeles, CA
07.2021 - 11.2022
Moved to Los Angeles and led the opening of Bode's second retail store.
Cultivated and expanded Bode’s community of clients and VIPs in Los Angeles.
Implemented a CRM program for streamlined clienteling and improved customer experience.
Retail Sales Manager
Bode
New York, NY
06.2019 - 06.2021
Opened and managed Bode Flagship store in Manhattan.
Recruited retail staff and led training on brand ethos, customer service , and product knowledge.
Created the Bode customer experience and cultivated a strong network of clients.
Facilitated the launch of BODE's e-commerce during lockdown, overseeing and fulfilling all online orders during that period.
Sales Associate and PR Liaison
A.P.C
New York, NY
09.2018 - 05.2019
Clientele and maintain sales goals at the brand’s flagship location.
Assist visual layout and store presentation.
Private styling for media appearances and events.
Studio Intern
Ottenberg Studios
New York, NY
04.2018 - 07.2018
Assisted pre-production, creative direction and fittings for high profile clientele.
Coordinated sample and merchandise pulls.
Developed and maintained strong relationships with showrooms and production partners.
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL