Omilka A. Quezada Ureña
Jersey City,NJ
Summary
Dynamic customer service professional with proven expertise at FUSAD, excelling in problem-solving and communication. Adept at cash handling and point-of-sale operations, I consistently enhance customer satisfaction and streamline processes. Recognized for training new employees and fostering teamwork, I am committed to delivering exceptional service and driving sales success.
Overview
2
2
years of professional experience
Work History
Store Associate
La Nacional Money
dominican republic, santo domingo
01.2023 - 05.2025
- Assisted customers with product selection and inquiries.
- Maintained cleanliness and organization of store displays and shelves.
- Operated point-of-sale systems for efficient customer transactions.
- Stocked merchandise and ensured proper inventory rotation.
- Collaborated with team members to enhance customer service experience.
Customer Service Representative
FUSAD
Dominican Republic, SD
11.2022 - 04.2023
- Assisted customers with inquiries and concerns via phone and email.
- Resolved customer complaints through effective communication and problem-solving skills.
- Trained new employees on customer service best practices and company policies.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Education
Some College (No Degree) -
Office Software
Santo Domingo Dominican Skills
- Customer Service & Sales
- Cash Handling & POS Systems
- Administrative & Tax Management
- Microsoft Office & Office Software
- Teamwork & Communication
- Problem Solving & Adaptability
- Point-of-sale operation
- Employee training
- Problem solving
- Time management
References
- Sandy Richardo
- Margarita Sami
- Rosalia Vargaz
Coursework
- Executive Secretary - CIDII
Timeline
Store Associate
La Nacional Money
01.2023 - 05.2025
Customer Service Representative
FUSAD
11.2022 - 04.2023
Some College (No Degree) -
Office Software