Omkar Patil
Bangalore
Summary
Dynamic and results-driven ServiceNow Developer with 4.2 years of experience designing, developing, and implementing ServiceNow solutions. Expertise in IT Service Management (ITSM) and IT Operations Management (ITOM). Skilled in scripting and integrations to enhance operational efficiency, and adept at training and supporting end users to optimize IT processes.
Overview
4
4
years of professional experience
Work History
Associate Analyst
TEXTRON India
03.2023 - Current
- Completed migration projects by leading a team of junior developers.
- Created a full fledge solution for managing the CMDB data via automation.
- Customized ITSM modules, including Incident, Problem, and Change Management, for improved functionality.
- Successfully implemented a full-fledged business process by studying the business case and putting it into development charts, delivering the cost-saving solution for assets management.
- Developed and maintained custom ServiceNow solutions to meet business and process change requirements.
- Designed advanced flows and JavaScript-based solutions to automate business processes.
- Integrated ServiceNow with third-party applications to streamline operations.
- Conducted user training sessions and provided ongoing support for ServiceNow users.
- Participated in optimizing ITSM processes to enhance operational efficiency.
Graduate Engineer
TEXTRON India
11.2021 - 03.2023
- Completed catalog item development projects for platform migrations.
- Connecting with business stakeholders for requirement gathering, understanding, and putting into development charts.
- Supported ServiceNow development and customization projects, collaborating with cross-functional teams.
- Assisted in implementing ITSM processes on the ServiceNow platform to meet organizational needs.
- Collaborated with cross-functional teams to ensure the successful deployment of ServiceNow solutions.
Education
PG Diploma - Advanced Computing
CDAC Bangalore
03.2023
Bachelor of Engineering -
Savitribai Phule Pune University
01.2021
Skills
- ServiceNow Development and Administration
- ITSM
- ITOM
- CMDB
- Service Catalog
- JavaScript
- HTML
- XML
- SQL
- Script Includes
- Client Scripts
- REST APIs
- Web Services
- Incident Management
- Problem Management
- Change Management
- Service Request Management
Timeline
Associate Analyst
TEXTRON India
03.2023 - Current
Graduate Engineer
TEXTRON India
11.2021 - 03.2023
PG Diploma - Advanced Computing
CDAC Bangalore
Bachelor of Engineering -
Savitribai Phule Pune University