OMOLAJA OMOKOYA
Atlanta,GA
Summary
Organized and dependable team player successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Knowledgeable and dedicated customer service professional with extensive experience in Healthcare, Logistics, and Hospitality industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Assurance Auditor
GXO Logistics, Inc
Union City, GA
08.2021 - Current
- Conduct audits for clients to assess products for compliance with international standards
- Perform random audits on select completed orders and verify that the product selected matches the order.
- Collaborate closely with quality, inbound and outbound supervisors to promote team-oriented approach in daily activities
- Process orders and maintain inventory in the Warehouse Management System (WMS)
- Lead and coordinate activities for quality control inspection.
- Trained and reviewed work of junior personnel on departmental retention and responsibilities.
Logistics Coordinator
Renaissance Atlanta Airport Hotel
College Park, GA
01.2019 - 08.2021
- Dispatched information to service providers to schedule freight movement.
- Prioritized work based on business demands and freight delivery times.
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Generated documentation and information required for customer shipments
- Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records
Certified Nursing Assistant
Jonesboro Nursing And Rehabilitation Center
Union City, GA
01.2020 - 03.2021
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.
- Assisted residents in preparing for activities and social programs.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
Quality Control Inspector
Axcess Staffing
Forest Park, GA
11.2017 - 01.2019
- Examined products and materials for defects or deviations to remove or discard non-conforming items.
- Documented inspection results by completing reports and logs and summarizing and entering data into quality database.
- Recommended improvement measures to production process to meet quality control standards.
- Trained newly hired employees by explaining company procedures, job duties and performance expectations.
Customer Service Representative
Uhaul Moving And Storage
Riverdale, GA
03.2018 - 11.2018
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Assisted customers with making payments or establishing payment plans to bring accounts current
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Relayed customer feedback to cross-functional teams to improve products and services.
Client Service Representative
Regus
Lagos, Nigeria
03.2012 - 04.2017
- Followed up with customers through calls and emails to proactively resolve issues and maintain satisfaction.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Maintained client relationships and listened to needs and pain points to provide strategic internal feedback.
- Managed and updated physical and digital client account information to keep records accurate and current.
Education
Certified Nursing Assistant -
FAKS Allied Health Education Center
11.2019
Bachelor of Science - Mass Communications
University of Lagos
03.2009
Skills
- Excellent Communication Skills
- Basic Computer Skills
- Extremely Organized and Able to Work under Minimal supervision
- Presentation Skills
- Continuous Improvement
- Critical Thinking
- Attention to Detail
Certification
AED Certification
CPR Certification
BLS Certification
Certified State Nursing Assistant
Timeline
Quality Assurance Auditor
GXO Logistics, Inc
08.2021 - Current
Certified Nursing Assistant
Jonesboro Nursing And Rehabilitation Center
01.2020 - 03.2021
Logistics Coordinator
Renaissance Atlanta Airport Hotel
01.2019 - 08.2021
Customer Service Representative
Uhaul Moving And Storage
03.2018 - 11.2018
Quality Control Inspector
Axcess Staffing
11.2017 - 01.2019
Client Service Representative
Regus
03.2012 - 04.2017
Certified Nursing Assistant -
FAKS Allied Health Education Center
Bachelor of Science - Mass Communications
University of Lagos
Similar Profiles
KOZUE SMITHKOZUE SMITH
Warehouse Clerk at GXO Logistics, IncWarehouse Clerk at GXO Logistics, Inc
Javier PaganJavier Pagan
Supervisor at GXO Logistics, IncSupervisor at GXO Logistics, Inc
OMOLAJA OMOKOYAOMOLAJA OMOKOYA
Quality Assurance Auditor at GXO Logistics, IncQuality Assurance Auditor at GXO Logistics, Inc
Keilah YisraelKeilah Yisrael
Rural Mail Carrier Associate at USPSRural Mail Carrier Associate at USPS
ANDREA WADDY-WILLISANDREA WADDY-WILLIS
Fiscal & Compliance Director at Georgia Vocational Rehabilitation Agency (GVRA)Fiscal & Compliance Director at Georgia Vocational Rehabilitation Agency (GVRA)