Omolola Falade-Osiefa
Stone Mountain,GA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments.
Overview
7
7
years of professional experience
Work History
Project Manager
City of Atlanta
Atlanta, GA
10.2023 - Current
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Ensured compliance with applicable laws, regulations, policies and procedures throughout the life cycle of each project.
- Coordinated resources across multiple departments and teams as needed for successful completion of projects.
- Developed and maintained project plans, timelines, and budgets.
- Provided guidance to team members regarding tasks assigned to them.
Store Manager
Blenco Supermarket
Lagos Nigeria, Lagos
02.2018 - 06.2020
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Trained and mentored associates to teach daily tasks and procedures.
Education
MBA - Business Administration
Kennesaw State University
Kennesaw, GA07-2023
Skills
- Customer service
Timeline
Project Manager
City of Atlanta
10.2023 - Current
Store Manager
Blenco Supermarket
02.2018 - 06.2020
MBA - Business Administration
Kennesaw State University
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