OMOLOLA TAIWO
Atlanta,GA
Summary
Dynamic hospitality management professional with a proven track record in driving operational excellence and enhancing guest satisfaction. Recognized for fostering team synergy through a collaborative approach, consistently leading staff to meet and exceed performance goals while adapting to evolving industry demands. Expertise in inventory management, staff training, customer service, and fiscal discipline reflects a steadfast commitment to reliability and high standards. Proven problem-solving abilities ensure a seamless guest experience and significantly contribute to overall operational success, with aspirations of owning and running a successful restaurant.
Overview
7
7
years of professional experience
Work History
Restaurant Manager
Blu Seafood House
07.2023 - Current
- In charge of opening and closing the facilities weekly, overseeing daily restaurant operations ensuring adherence to quality standards
- Serve safe certified since March 2024
- Successfully passed the DPH bi-annual inspection three times at the different facilities
- Responsible for 30 plus personnel daily and working over 60 hours weekly, developing employee schedules to optimize labor costs while maintaining service levels
- Carefully interviewed, selected, trained and supervised staff on customer service protocols and menu knowledge
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Shift Manager
The Daiquiri Factory
02.2023 - Current
- Enforcing health and safety regulations, promoting a safe work environment for all employees.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other shift managers to maintain consistency in protocols and policies enforcement across all shifts.
- Monitor inventory supplies and purchases to maintain adequate stock levels and minimize waste.
Server
Cirque
06.2020 - 02.2023
- Implemented upselling techniques, contributing to increased overall sales and revenue.
- Retained and recollected over 50 menu variations, executing 100-plus customers per shift during peak seasons.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with TOAST and CRM systems, which help manage bills and interaction with current and potential customers.
- Resolved guest complaints promptly, ensuring a positive dining experience for all patrons.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Little Lagos
09.2019 - 09.2019
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Cultivated warm relationships with regular customers.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
Sales Intern
JOSMATH Investment Limited
06.2018 - 08.2018
- Assisted in conducting market research to identify potential clients and investment opportunities.
- Shadowed sales professionals to gain deeper insight into best practices and strategies for maximizing sales revenue.
- Monitored competitor activities and pricing strategies to compare performance.
- Analyzed various financial documents with team members to find problems and recommend solutions for diverse clients.
- Led teams during presentations on Growth planning and Idea generation for company productivity.
- Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
- Gained extensive knowledge of company products and services, allowing for confident communication with prospects and clients.
Education
Bachelor - Biological Sciences
Georgia State University, College of Arts And Sciences
Atlanta, GA08.2019
Bachelor of Science - Biological Sciences
Western Illinois University
05.2015
Skills
- expert customer service
- serve safe management certified
- conflict resolution skills
- expert in TOAST systems for inventory and payment management, and comprehensive business operations
- proficient staff training and development
Timeline
Restaurant Manager
Blu Seafood House
07.2023 - Current
Shift Manager
The Daiquiri Factory
02.2023 - Current
Server
Cirque
06.2020 - 02.2023
Server
Little Lagos
09.2019 - 09.2019
Sales Intern
JOSMATH Investment Limited
06.2018 - 08.2018
Bachelor - Biological Sciences
Georgia State University, College of Arts And Sciences
Bachelor of Science - Biological Sciences
Western Illinois University