Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Quote
Timeline
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OMONOH AJANI

OMONOH AJANI

Lincoln,NE

Summary

Focused on customer relations professional skill in lead generation, customer relationship development and social media management. Also providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience
3
3
Certification

Work History

Customer Care Agent/Digital Marketer

GENUINE GLOBAL CARE
Lincoln, NE
10.2020 - 05.2021
  • Organized and managed care of3 patients undergoing various therapies and procedures.
  • Oversaw appointment scheduling and itinerary coordination for both 13 clients and care personnel.
  • Improved page content, keyword relevancy, and branding to achieve search engine optimization goals on all social media platforms.
  • Helped 4 patients effectively manage routine bathing, grooming and other hygiene needs.
  • Created plans using tools like Asana to manage and communicate deadlines to complete projects on time, daily, weekly and monthly reporting.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor

Business Analyst/Digital Marketer

GREEN INSIGHT SOLUTIONS, BUSINESS CONSULTING
Ikeja, Lagos, Nigeria
06.2016 - 08.2019
  • Responsible for proof reading and ensuring business documents such as business plans and business process documents meet agreed quality standards.
  • Involves in eliciting customer needs and developing products and services to meet such needs using social media platforms.
  • Interface with clients and attends to clients queries and complaints.
  • Follow up with prospective clients and provide information and assistant needed for them to make prompt sales decision.
  • Assist in research and content drafting for clients reports and documentation projects.
  • Maintained ownership and generated enabling increased visibility and control of credit risk
  • Built library of models and reusable knowledge-base assets to produce consistent and streamlined business intelligence results

Client Service and Content Management Executive

DE KING’S VISION LIMITED
Ikeja, Lagos, Nigeria
11.2013 - 10.2015
  • Media Houses liaison for X2D programs
  • Manages all programs quality and compliance streaming on all tv stations.
  • Established an easy working environment with brand marketing managers in assigning billings compliance ratio formula for all brands
  • Managed and increased traffic on X2D programs
  • Ensures 100% compliance on all jobs/Media contracts
  • Ensures excellent client relationship, respect and friendliness,
  • Worked as interviewer/Presenter covering event red carpets and production
  • Develop content for TV programs.
  • Participated in team-building activities to enhance working relationships

Intern

NEITHMETH PHARMACEUTICALS PLC
Ikeja, Lagos, Nigeria
07.2012 - 10.2012
  • Worked as a Quality Control personnel at the Laboratory
  • Took inventory of materials including packaging and production materials in and out of the company warehouse
  • Analysts at the Good Manufacturing Procedures (GMP) department
  • Assisted in several productions of drugs by working closely with the production team and senior management to meet company deadlines
  • Communicated effectively with staff of various departments such as WIP, QA, among others.

Education

B.Sc. (Hons) - Industrial Chemistry

Bells University of Technology
Ogun State, Nigeria
11.2013

Skills

  • Resolving Problems and Incidents
  • Training Materials Development
  • Account Administration
  • Friendly and Patient
  • Active Listening
  • Promoting Brand and Company Identity
  • Courteous with Strong Service Mindset
  • Planning and Coordination
  • Content and digital asset management

Accomplishments

    President of the Student Chemical Society of Nigeria (SCSN)- Bells Chapter 2012-2013

  • In my tenure, collaborated with my team members in educating and sensitizing high school students on the dangers of STDs and also set them on a good career path.


    • Self Development Leader, LEO Club- Bells Chapter 2012-2013


    Head of Leadership and Mentoring, Health Advocate Club- Bells Chapter- 2012-2013



Certification

  • Introduction to Digital Marketing by Google (2018)
  • Certificate in Leadership by Daystar Leadership Center t (2016)
  • Communication and customer service training- Fleet Masters (2014)


Additional Information

My interests are in research and exploring on the internet, reading, writing poems, volunteering, reading.

Quote

One’s own thought is one’s world. What a person thinks is what he becomes.
Maitri Upanishads

Timeline

Customer Care Agent/Digital Marketer

GENUINE GLOBAL CARE
10.2020 - 05.2021

Business Analyst/Digital Marketer

GREEN INSIGHT SOLUTIONS, BUSINESS CONSULTING
06.2016 - 08.2019

Client Service and Content Management Executive

DE KING’S VISION LIMITED
11.2013 - 10.2015

Intern

NEITHMETH PHARMACEUTICALS PLC
07.2012 - 10.2012

B.Sc. (Hons) - Industrial Chemistry

Bells University of Technology

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OMONOH AJANI