OMOTOLANI AYO
Katy
Summary
Strategic Senior Product Owner with 9 years in enterprise SaaS, CRM, fintech, insurance, and healthcare solutions. Collaborates with business and technology leaders to convert complex challenges into actionable product strategies, guiding initiatives from discovery to delivery. Leverages AI to enhance product operations, streamline documentation, and foster stakeholder collaboration, driving timely delivery of high-quality products.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Senior Product Owner
SambaSafety Holdings
Denver, Colorado
01.2025 - Current
- Lead enterprise discovery workshops with executive leadership, Customer Success, architects, engineering, and business stakeholders to define future-state Salesforce capabilities.
- Translate strategic business objectives into phased roadmaps, epics, user stories, and prioritized backlogs that align business value with technical feasibility.
- Designed and implemented an AI-enabled product workflow that transformed the product lifecycle from intake and discovery through documentation, backlog refinement, and delivery, reducing manual effort and accelerating execution.
- Standardized AI-assisted discovery, user story creation, acceptance criteria, Confluence documentation, executive updates, and release documentation, enhancing consistency and ensuring delivery readiness across teams.
- Drove cross-functional alignment by identifying business capabilities, process gaps, dependencies, risks, and implementation priorities, partnering with executive sponsors to prioritize strategic initiatives that enhanced scalability and operational efficiency.
Product Owner/ Snr Business Analyst
MoneyGram International Inc
Dallas, TX
12.2022 - 01.2025
- Launched MoneyGram's Crypto Buy/Sell digital product, delivering new cryptocurrency capabilities through cross-functional collaboration and third-party integrations.
- Led product discovery and delivery for initiatives like Buy/Sell USDC with Debit Card and Cash-In/Cash-Out optimization, collaborating with business, engineering, and external vendors to align goals and drive outcomes.
- Managed Jira backlog of 1,500+ user stories and 250+ defects, defining epics, user stories, acceptance criteria, and priorities to ensure effective Agile delivery.
- Partnered with Coinme and Stellar to deliver API integrations that enhanced the digital customer experience and supported secure, compliant transactions.
- Facilitated Agile ceremonies, backlog refinement, and cross-functional workshops to align stakeholders and enhance collaboration for successful product delivery.
Senior Business Analyst/Product Owner
Nisum Technologies Inc. (Science37)
Fremont, CA
06.2021 - 12.2022
- Promoted to lead Business Analysis team within six months, managing four Business Analysts to ensure timely project delivery.
- Authored 500+ user stories with Gherkin acceptance criteria, facilitated Agile ceremonies, and partnered with Product and Engineering to deliver high-quality releases.
- Led enhancements to a SaaS healthcare platform, improving operational efficiency by 25% through new collaboration and workflow capabilities.
- Delivered video conferencing and secure file-sharing features, enhancing communication between clinical trial participants and trial monitors.
- Developed business process models and data governance standards, creating comprehensive product documentation, including user guides, API documentation, and release notes.
Business Analyst Consultant
Cognizant Technologies Solutions
Irving, TX
09.2020 - 06.2021
- Gathered, documented, and analyzed requirements, ensuring alignment with project objectives.
- Translated gathered requirements into user stories within ServiceNow Agile 2.0 framework, enhancing clarity for development teams.
- Conducted Functional and integration testing within the ServiceNow ITSM applications, adhering to ITIL V4 best practices, processes, methods, and training projects.
- Played a pivotal role in implementation and enhancement of ITSM modules - Incident, Problem, Change, and Request fulfillment, to increase company efficiency by 20%
- Collaborated with Product Owners, developers, and QA Analysts to resolve technical and non-technical issues during testing, reducing defects.
- Documented Migration Assessment focused on Domain Separation to enhance company efficiency by 15%
ServiceNow Business Analyst
New Mexico
Alberquque, New-Mexico
03.2020 - 06.2020
- Led the analysis and documentation of business requirements for ServiceNow implementations, enhancing process efficiency and aligning with organizational goals.
- Conducted stakeholder interviews and workshops to gather detailed requirements and translate them into actionable user stories and technical specifications for effective project execution.
- Facilitated cross-functional team meetings to ensure alignment on ServiceNow implementation goals and project milestones, promoting effective communication and collaboration among stakeholders.
- Developed and maintained ServiceNow workflow and process documentation, ensuring accuracy and compliance with ITIL best practices.
- Developed and maintained user access control and security configurations within ServiceNow, ensuring compliance with organizational security policies and regulatory requirements to mitigate risks.
- Provided ongoing support and troubleshooting for ServiceNow issues, collaborating with technical teams to resolve complex problems and enhance overall system performance.
Business Analyst
Epsilon
Houston, TX
06.2017 - 12.2019
- Led requirements gathering by conducting over 30 stakeholder interviews, resulting in a 20% increase in project clarity and stakeholder satisfaction.
- Utilized SQL and Excel to analyze data from multiple sources, generating reports that supported decision making and facilitated a 10% increase in operational efficiency.
- Analyzed and re-engineered business processes, identifying key areas for improvement that led to a 15% reduction in process cycle time.
- Created documentation including Business Requirement Documents (BRDs) and Functional Specifications to enhance communication and alignment across cross-functional teams.
Senior Revenue Supervisor
Internal Revenue Service, IRS
Lagos State, Nigeria
01.2014 - 03.2017
Project Coordinator Intern
Surya Foods
Essex, United Kingdom
03.2013 - 12.2013
Education
Bachelor of Science - Agricultural Economics
Olabisi Onabanjo University
Ogun State, Nigeria08.2011
Master of Science - International Business
Coventry University
Coventry, United Kingdom10-2013
Skills
- Product Management: Product Strategy
- Product strategy
- Product Discovery
- Product lifecycle management
- Backlog Prioritization
- Road mapping
- User stories and acceptance criteria
- Agile (Scrum, Kanban, SAFe)
- Sprint & Release Planning
- Stakeholder management
- Cross-Functional Leadership
- Product Analytics
- Market Research
- Data-driven decisions
- Enterprise Platforms: Salesforce
- API Integrations
- Jira
- Confluence
- User Experience
- Strategic visioning
Certification
- AI Powered Product Owner (AI-PMPOTM) 2025
- SAFe 6 POPM (Product Owner) 2024
- CBAP 2022
- CSA ServiceNow 2021
- ITIL V4 2021
- Yellow Belt Six Sigma 2021
- Scrum Master 2019
Timeline
Senior Product Owner
SambaSafety Holdings
01.2025 - Current
Product Owner/ Snr Business Analyst
MoneyGram International Inc
12.2022 - 01.2025
Senior Business Analyst/Product Owner
Nisum Technologies Inc. (Science37)
06.2021 - 12.2022
Business Analyst Consultant
Cognizant Technologies Solutions
09.2020 - 06.2021
ServiceNow Business Analyst
New Mexico
03.2020 - 06.2020
Business Analyst
Epsilon
06.2017 - 12.2019
Senior Revenue Supervisor
Internal Revenue Service, IRS
01.2014 - 03.2017
Project Coordinator Intern
Surya Foods
03.2013 - 12.2013
Master of Science - International Business
Coventry University
Bachelor of Science - Agricultural Economics
Olabisi Onabanjo University