Omowunmi Akpata
Loganville,GA
Summary
Customer-focused professional with extensive experience in account support, problem resolution, and financial inquiries. Strong communicator skilled in researching account concerns and ensuring HIPAA compliance. Committed to delivering exceptional service and maintaining patient privacy while providing effective solutions as a Financial Care Specialist I.
Overview
11
11
years of professional experience
Work History
Financial Care Specialist
Mola's Safe Haven
Los Angeles, CA
02.2021 - 08.2026
- Delivered courteous, solutions-oriented customer service for high volume inquiries, enhancing customer satisfaction.
- Researched customer issues, reviewed available account information, and identified appropriate solutions while following established policies and procedures.
- Negotiated payment plans in accordance with established policies, ensuring compliance and customer understanding.
- De-escalated dissatisfied customers through active listening and empathy, fostering positive resolutions.
- Accurately documented customer interactions, account activity, resolutions, and follow-up requirements.
- Followed departmental policies, procedures, quality standards, and confidentiality requirements while handling customer information.
Billing Specialist
Living Way Medical
Norwalk, California
12.2015 - 12.2020
- Managed accounts receivable and resolved discrepancies promptly.
- Verified billing data for accuracy and completeness, ensuring timely resolution of customer inquiries.
- Provided professional customer service while addressing account-related inquiries and concerns, enhancing customer satisfaction.
- Balanced speed and accuracy while managing multiple customer requests and competing priorities.
- Handled challenging conversations regarding financial concerns and service dissatisfaction, maintaining professionalism and fostering trust.
Education
Bachelor of Science - Business Administration
California State University, Los Angeles
Los Angeles, CA06-2015
Skills
- Accounts Receivable (A/R)
- Billing Systems
- Payment Negotiation
- Patient Financial Services
- Customer Relationship Management
- Customer support
- Account Reconciliation
- Financial Reporting
- Confidentiality Compliance
- Effective Communication
- Active Listening
Timeline
Financial Care Specialist
Mola's Safe Haven
02.2021 - 08.2026
Billing Specialist
Living Way Medical
12.2015 - 12.2020
Bachelor of Science - Business Administration
California State University, Los Angeles