SHER'NAE RANDALL
PHOENIX,UNITED STATES
Summary
Detail-oriented and dedicated professional with extensive experience in managing complex transactions and contributing to organizational success. Adept at analyzing data, organizing tasks, and communicating effectively. Committed to maintaining accuracy and confidentiality in all dealings. Seeking a challenging position to leverage my expertise and dedication, contributing to the growth and success of a dynamic team.
Overview
10
10
years of professional experience
Work History
Payment Specialist 2
Upgrade Inc.
Phoenix, United States
03.2022 - Current
- Manage account adjustments, payment processing, and daily reconciliations, ensuring accuracy and resolving discrepancies efficiently
- Develop business reporting and dashboards while collaborating with the Product team to identify and resolve system issues
- Support new product roll-outs and operational initiatives, optimizing processes and procedures for enhanced efficiency.
ACH Consultant
Arizona Federal Credit union
Phoenix, United States
11.2015 - 03.2022
- Responsible for the preparation, processing, and balancing of ACH transaction files within the ACH Application, including confirmation of ACH file totals and validation of ACH transactions delivery to various internal and external destinations
- Process various ACH exception transactions within the EPISYS application, including disputes, reversals, returns, rejects, death notifications, and wires
- Provide customer service telephone support for internal and external inquiries to ACH Operations.
Payment Processing Clerk
Desert Schools CU / Workway Inc.
Phoenix, United States
09.2014 - 10.2015
- Maintained database by accurately entering new and updated customer and account information
- Verified entered member account data by reviewing, correcting, deleting, or reentering data; combining data from multiple systems when account information is incomplete; purging files to eliminate duplication of data.
Education
Business Technology
Baltimore International College
Baltimore, MD08.2012
Business Administration
Baltimore City Community College
Baltimore, MD01.2004
Skills
- Creative Problem Solving
- Customer Service Excellence
- Administrative Support
- Payroll Management
- Transactions Processing
- Financial Analysis
- Team Collaboration
- Confidentiality and Compliance
- Accounts Receivable (A/R)
- Management Accounts Payable (A/P) Processing
- Process Improvement
- Strong Organizational Skills
- Computer Savvy
- Dispute Resolution
- Payment Processing
- Investigative research
- Adjustment posting
Timeline
Payment Specialist 2
Upgrade Inc.
03.2022 - Current
ACH Consultant
Arizona Federal Credit union
11.2015 - 03.2022
Payment Processing Clerk
Desert Schools CU / Workway Inc.
09.2014 - 10.2015
Business Technology
Baltimore International College
Business Administration
Baltimore City Community College
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