RENEKA JOHNSON
Norfolk,VA
Summary
Senior Pharmacy Technician and Revenue Cycle Management Specialist with a combined 10 years of extensive customer service and UX skills. Transitioning to Business Development Representative after building an exceptional pipeline for a financial literacy start up company. Detail-oriented team player with ability to handle outreach through multiple communication channels such as email marketing and cold calling. Skilled in demonstrating creative, strategic, persuasive relationship building techniques that can convert leads into lifelong customers. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
10
10
years of professional experience
Work History
Payment Specialist II
US Oncology
08.2022 - Current
- Post over $1.5 million dollars quarterly from 40+ various insurance payors increasing accuracy of revenue reports.
- Surpass monthly quota by collaborating with stakeholders on various special projects while posting 70% more accurately than colleagues.
- Analyzed large volumes of data efficiently and with great care on daily basis.
- Researched and effectively resolved system error trends with IT team improving productivity by 80%.
Sales Development Representative/Social Media Content Creator
Mystic Enterprises
05.2021 - Current
- Achieve 100% of monthly quota through generated pipeline booking 20 appointments per month.
- Produce original creative content to capture target audience interest and drive engagement to social media platforms.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
- Crafted persuasive sales pitches to communicate value of company products and services.
Senior Certified Pharmacy Technician
Norfolk Public Health Department
11.2021 - 07.2022
- Improved patient medication adherence by 90% through simplifying standard patient policies.
- Collaborated with stakeholders, providers, intervention specialists, and case managers through various communication channels to ensure timely patient medication administration.
- Implemented guidelines on PREP pharmacy procedures to 60+ LGBTQ patients and increased quality assurance by 100%.
- Managed pharmacy operations for 50+ HIV positive patients on ADAP medications services.
Financial Operations Recovery Specialist
ANTHEM
01.2020 - 06.2021
- Outperformed peers 80% by auditing 1000+ overpaid medical claims using systems-based queries and specialized reporting research to ensure recovery of overpayments.
- Increased productivity by 90% through proper decision making to handle complex issues such as coordination of benefits, claim denials and CPT misuse.
- Performed as insurance subject matter expert maximizing operational efficacy and performance.
- Supported stakeholders with special projects and additional job duties.
Medical Payment Specialist
Sentara Home Care
01.2016 - 01.2020
- Generated over 500K in revenue from backlog of unpaid claims in 60 days.
- Evaluated clinical EMR documentation for completion prior to claim adjudication increased claims processing approvals by 90%.
- Researched and resolved system errors to identify adjudication issues which minimized unpaid claims by 80%.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Senior Pharmacy Technician
Walmart Pharmacy
01.2013 - 01.2016
- Performed verification and filling of more than 300 daily prescriptions with 100% accuracy in high-volume retail pharmacy environment.
- Resolved problematic prescriptions error alongside pharmacist and addressed customer questions to keep pharmacy efficient.
- Established and trained 50+ new colleagues in all aspects of pharmacy operations following company protocols and guidelines.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Education
Digital Marketing -
Course Careers
Remote03.2023
Diversity Equity And Inclusion -
BOTJ
Remote04.2022
Instructional Design -
BOTJ
Remote03.2022
Certified Pharmacy Technician -
Norfolk Technical Center
Norfolk, VA05.2013
Skills
- Critical Thinking
- Sales Prospecting Cold Calling
- Lead Generation
- Operations Management
- Project Management
- Strategic Communication
- Technical Training
- Microsoft Office
- Creative Problem Solving
- Customer Relationship Management
- Email Outreach Digital Marketing
- Contract Compliance
Timeline
Payment Specialist II
US Oncology
08.2022 - Current
Senior Certified Pharmacy Technician
Norfolk Public Health Department
11.2021 - 07.2022
Sales Development Representative/Social Media Content Creator
Mystic Enterprises
05.2021 - Current
Financial Operations Recovery Specialist
ANTHEM
01.2020 - 06.2021
Medical Payment Specialist
Sentara Home Care
01.2016 - 01.2020
Senior Pharmacy Technician
Walmart Pharmacy
01.2013 - 01.2016
Digital Marketing -
Course Careers
Diversity Equity And Inclusion -
BOTJ
Instructional Design -
BOTJ
Certified Pharmacy Technician -
Norfolk Technical Center
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