Jenny McCormick
Leawood,KS
Summary
To utilize my abilities and experience for the enhancement of overall company profitability and service.
Overview
21
21
years of professional experience
Work History
Payment Solutions Specialist, Team Lead & Coach
Bread Financial, formerly known as Alliance Data
Lenexa, KS
10.2006 - Current
- Manage inbound, outbound calls effectively in high volume call center.
- Responsible for daily and biweekly scheduling
- Following all compliance for bank fraud, bankruptcy and collection accounts
- Data entry on all customer accounts
- Secure payment arrangements with customer's debit/bank information with accuracy
- Negotiate settlements with customers
- Meticulous with time management following an hourly strategy for daily downloads
- Thinking outside the box to find solutions for customers in difficult life circumstances
- Skip tracing to locate customers
- Provide customer service and implement payment plans
- Implement solutions such as hardship programs and budgets for customers
CNA Training Assistant
Gratiot Isabella Technical Center
03.2004 - 01.2006
- Set up labs, classroom and sterile fields for nursing training programs
- Assisted RN Instructor to help train future licensed CNA’s
- Assisted students with their learning needs and questions
- Graded tests from students to meet state requirements
- Helped build morale, educate and encourage students.
Education
Diploma -
Central Montcalm High School
Stanton, MichiganCNA Certification and License -
Gratiot-Isabella Technical Center
MT Pleasant, MichiganSkills
- Computer literacy in Windows, Microsoft Word, Excel and Teams
- Creative problem solving
- Customer service, kindness and empathy for others
- Leadership, coach and lead
- Teachable with active listening
- Strict time management, multitasking and self-motivation
- Works well in office and group settings Adaptable and flexible upon business needs
- Builds morale and pleasant work environment
- Strong negotiation and people skills
- Advance typing
- Experienced scheduler
- Math
Timeline
Payment Solutions Specialist, Team Lead & Coach
Bread Financial, formerly known as Alliance Data
10.2006 - Current
CNA Training Assistant
Gratiot Isabella Technical Center
03.2004 - 01.2006
Diploma -
Central Montcalm High School
CNA Certification and License -
Gratiot-Isabella Technical Center