Laura Howard
Summary
Physical Therapy Practice Manager/Biller with over 20 years of experience. Proven expertise in billing, coding, and the entire end-to-end RCM process. Energetic and organized team leader, skilled at training, motivating, and empowering others. Seeking an opportunity to use my current abilities and experience, as well as learn new skills, in a dynamic and rewarding position.
Overview
8
8
years of professional experience
Work History
Payment Posting & AR Specialist
Prompt RCM
Remote
10.2025 - Current
- Post payments and adjustments with speed and accuracy, while ensuring compliance and maximum client reimbursement
- Successfully stabilized (and maintaining) a clinic identified as a churn risk, by proactively resolving issues, strengthening client communication, and earning renewed trust in Prompt
- Participate in training new team members on workflows, and provide ongoing assistance as needed
- Support operations across RCM, including cross-functional problem solving, helping other teams, and being a go-to resource for others
Office Manager/Patient Care Coordinator
Summit Physical Therapy, Inc
Tualatin, OR
11.2018 - 10.2025
- Managed all clinic operations, including scheduling, maintaining patient charts, handling referrals, supply orders, collecting co-pays, insurance verification/authorizations, monthly reports, and bookkeeping.
- Performed all billing duties, including coding, data entry, clean claim submission, post payments/adjustments, and credentialing.
- Provided outstanding customer service to patients and other medical offices, both in person and over the phone.
- Continually identified and implemented changes to streamline workflow, reduce costs, and improve operations.
Owner/Medical Biller and Coder
Pacific Medical Management (dba)
Portland, OR
04/01/98 - 10.2018
- Managed the entire end-to-end billing process, demonstrating expertise in coding, modifiers, NCCI, and clean claim submission requirements.
- Maximized client reimbursement through accurate payment and adjustment posting, with immediate follow-up on any rejected, denied, short-pay, or unresolved claims.
- Demonstrated strong leadership skills by effectively training, motivating, and supervising staff, and managing all HR responsibilities including hiring/firing, scheduling, payroll, and conflict resolution.
- Trained clients on software use, and provided support as needed.
Education
Rio Americano High School
Sacramento, CASkills
- Training/Mentoring
- Client Communication
- Target-Based Time Management
- Workflow Optimization
- Team Building & Leadership Experience
- Creative Problem Solving
- MS Office, Google Business
Timeline
Payment Posting & AR Specialist
Prompt RCM
10.2025 - Current
Office Manager/Patient Care Coordinator
Summit Physical Therapy, Inc
11.2018 - 10.2025
Owner/Medical Biller and Coder
Pacific Medical Management (dba)
04/01/98 - 10.2018
Rio Americano High School