Angelica Ramirez
Mulberry,FL
Summary
Supportive leader with experience in training and mentoring teams to achieve goals. Skilled in fostering open communication and a positive work environment that encourages growth. Proven ability to manage responsibilities, solve problems, and adapt to fast-paced situations. Committed to maintaining organization and efficiency in all tasks.
Overview
2
2
Languages
20
20
years of professional experience
Work History
Payment Posting Team Lead
Lakeland Regional Health
Lakeland, Florida
09.2008 - Current
- Led team in daily operations at healthcare facility.
- Coordinated patient care activities among staff and departments.
- Trained new employees on policies and procedures in healthcare setting.
- Maintained organized records of all payment postings and adjustments.
- Communicated effectively with internal departments regarding payment issues.
- Trained new staff on payment posting procedures to ensure compliance and accuracy.
- Collaborated with billing teams to ensure accurate invoice processing.
- Assisted in training new staff on payment posting procedures and systems.
- Collaborated with departments to streamline workflow processes for payment posting activities.
- Balanced daily cash postings with deposits to ensure accuracy of information entered into the system.
- Reviewed overpayments and processed refunds for patients and insurance companies to maintain financial accuracy.
- Participated in departmental meetings concerning improvements in existing payment processes.
- Assisted in resolving payment issues, such as rejections or delayed payments due to incorrect coding or missing information.
- Supervised and oversaw large volumes of data with extreme accuracy each day.
Patient Registration Representative
Clark and Daughtrey
Lakeland, FL
08.2006 - 09.2008
- Managed patient check-in and registration processes efficiently and accurately.
- Collected and verified patient insurance information for billing purposes.
- Maintained updated patient records in the electronic health record system.
- Assisted patients with completing necessary forms and documents.
- Addressed patient inquiries and resolved issues promptly and professionally.
- Greeted patients and answered questions regarding registration process.
- Collected patient demographic information, verified insurance coverage, and updated records as necessary.
- Updated patient information in database regularly to ensure accuracy of records.
Skills
- Payment processing
- Payment reconciliation
- Attention to detail
- Performance monitoring
- Deadline management
- Team leadership
- Team performance coaching
- Leading team meetings
- Task delegation
- Employee evaluation
- Employee training
- Team assessment
- Team motivation
- Employee engagement
- Team building
- Problem solving
- Effective communication
- Mentoring
Languages
English
Professional
Spanish
Professional
Timeline
Payment Posting Team Lead
Lakeland Regional Health
09.2008 - Current
Patient Registration Representative
Clark and Daughtrey
08.2006 - 09.2008