Summary
Overview
Work History
Education
Skills
Affiliations
Relevant Courses
Timeline
Generic

Omoye Akhidenor

Kansas City,MO

Summary

Enthusiastic and compassionate professional with notable skills in working in both team-oriented and independent roles. Known for enhancing the lives of underserved populations through effective communication, problem-solving skills, and empathy. Demonstrates a strong work ethic and exceptional interpersonal abilities in various capacities. Aiming to leverage expertise to further support individuals and communities in need.

Overview

9
9
years of professional experience

Work History

Shelter Advocate

Rose Brooks Center
Kansas City, MO
01.2025 - Current
  • Provides survivor-centered and trauma informed advocacy to residents
  • Conduct safety planning sessions with survivors to assess the risks associated with leaving an abusive partner.
  • Support families in developing plans for long-term safety after leaving an abusive relationship.
  • Work as a liaison between survivor networks, legal aid offices, health care providers, police departments, social services agencies, and other stakeholders involved in providing services to survivors of intimate partner violence.
  • Provide referrals to appropriate social service agencies for additional assistance or support services needed by survivors.
  • Counsel victims on strategies for coping with stress associated with trauma experienced due to abuse.
  • Provide crisis intervention and advocacy services to survivors of domestic violence, sexual assault, and stalking.
  • Participate in training related to advocacy work with survivors of abuse.
  • Assist clients with filing paperwork necessary for obtaining protective orders, or other legal documents.
  • Collaborate with local law enforcement to ensure that victims are safe during emergency situations.
  • Maintain detailed records of client interactions in accordance with agency policy.
  • Assist clients in understanding their rights under the law, and how to access resources available within the community.
  • Maintain detailed records of all advocacy activities, evaluations, and outcomes for timely reporting to funders, and stakeholders.
  • Input data to document care and service plans and needs assessments.
  • Engage in continuous professional development to stay informed on advocacy best practices and emerging issues.
  • Interview potential clients, collecting personal information to determine eligibility for social assistance.
  • Maintain confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
  • Connect individuals with relevant community resources and coordinated referrals.
  • Build and maintain strong relationships with patients by successfully resolving issues, and responding promptly to phone inquiries.
  • Maintain accurate records and documented client data in company databases.
  • Empower patients and families to negotiate with resource providers, and advocate for themselves.
  • Monitor client progress and updated case files accordingly.

Tax Examining Technician

Internal Revenue Service, IRS
Kansas City, MO
03.2022 - Current
  • Research accounts with reported discrepancies and gather pertinent data.
  • Adjust both individual and business accounts to assist taxpayers in meeting their federal tax obligations.
  • Maintain current knowledge of procedures, policies, and directives; answer questions; and provide both classroom and on-the-job instructional guidance to employees.
  • Implement policies and procedures in accordance with applicable regulations and guidance.
  • Maintain up-to-date contact information for each case under review, and handle sensitive documents according to procedure.
  • Conduct research on different tax issues and remain up to date on tax law changes.
  • Conduct tax research and adjust taxpayer accounts using various resources and tools, including credit transfers.
  • Resolve account inquiries in a timely manner.
  • Conduct full compliance checks to determine if other required returns are filed.
  • Administer installment agreements to qualifying taxpayers after researching the account.
  • Analyze financial statements in order to provide installment agreements in special cases.
  • File liens on property for delinquent accounts.
  • Correspond with taxpayers via IAT Letters, Compliance Suite, and by phone.
  • Identify tax-related issues and address them with the management team, suggesting methods for improvement.
  • Served as Subject Matter Expert (SME) and Back-up Work Lead for graduates of Reskilling Academy on the Unpostables team.
  • Performed administrative duties in the absence of the manager.
  • Resolved simple informal complaints, referred others to supervisor; reported on performance, progress and training needs of employees and on disciplinary problems.
  • Distributed, balanced, monitored and reported on workload in accordance with established workflow or job specialization. Assured equitable distribution among employees, and timely accomplishment of assigned workload.
  • Amended or rejected work not meeting established standards and referred to supervisor any problems on meeting performance standards.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Evaluated individuals regularly for progress or growth potential to guide decisions regarding advancement and additional training.

Registered Behavior Technician

Family First Center for Autism & Child Development
Liberty, MO
10.2021 - 03.2022
  • Assisted in the care of patients who are struggling with behavioral health problems.
  • Monitored the patients’ conditions and report any noteworthy variations to supervisors.
  • Assisted in the creation of a safe and supportive care environment.
  • Offered emotional support to patients.
  • Carried out a variety of administrative tasks and assessments.
  • Followed all legal and professional guidelines for patient confidentiality.
  • Followed the prescribed behavioral skill acquisition and behavior reduction protocols as outlined in clients individualized treatment plan.
  • Collected, recorded, and summarized data on observable client behavior.
  • Assisted with parent and caregiver training in line with the clients individualized treatment and behavior reduction protocols.
  • Ensured documentation is completed on time, following established procedures.
  • Assisted with building life and social skills useful for everyday activities and interactions.
  • Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
  • Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
  • Utilized safe and appropriate procedures when working with clients and appropriately report all critical incidents and safety concerns.

Shift Supervisor

Starbucks
Riverside, CA
10.2019 - 10.2021
  • Sustained safety protocols to ensure proper, cost-effective and safe handling of equipment and materials.
  • Collaborated with team members to improve performance and implement training updates.
  • Motivated team members to complete assigned tasks and perform at exceptional levels.
  • Performed store opening and closing procedures, including setting up registers and checking products.
  • Monitored employee performance and conducted retraining to correct problems and optimize productivity.
  • Answered and resolved customer questions and concerns.
  • Assisted store management with meeting standards of service and quality in daily operations.
  • Resolved customer complaints and reported issues to senior management.

Blood Transportation Specialist (Volunteer)

American Red Cross
Pomona, CA
02.2019 - 07.2020
  • Maintained up-to-date and accurate program files and records.
  • Kept facilities organized, clean, and well-maintained to best meet program needs.
  • Delivered blood to various clinics and hospitals.
  • Communicated regularly with customers regarding changes in routes or estimated delivery times.
  • Ensured compliance with local, state, federal regulations regarding hazardous materials handling.
  • Coordinated and managed daily transportation operations to ensure efficient delivery of goods.

Barista

Starbucks
Riverside, CA
10.2018 - 10.2019
  • Cleaned and sanitized work areas, utensils and equipment.
  • Passed EcoSure inspections by following health, safety and sanitation guidelines.
  • Maintained calm demeanor during high-volume periods and special events.
  • Prepared and served hot and cold beverages such as coffee, espresso drinks, blended coffees and teas.
  • Protected customers by regularly cleaning and sanitizing work areas and equipment.
  • Enthusiastically engaged customers during busy periods to keep mood light and fun.

Cashier

Corner Bakery Cafe
Elk Grove, CA
06.2016 - 08.2018
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Helped customers find specific products, answered questions and offered advice.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Worked closely with front-end staff to assist customers.
  • Trained new employees in cashiering procedures.

Education

Bachelor of Science - Sociology

University of California, Riverside
Riverside, CA
08.2020

Skills

  • Ability to perform job functions with attention to detail
  • Ability to work cohesively with co-workers as part of a team
  • Proficient use of Microsoft Office (Word, Excel, PowerPoint) and other computer programs
  • Ability to perform job functions with minimal supervision
  • Ability to prioritize, organize delegated work, and ensure completion
  • Strong interpersonal and problem-solving abilities
  • Ability to simultaneously handle multiple tasks
  • Proficient use of Integrated Data Retrieval System (IDRS), Account Management System (AMS), Compliance Suite, Remittance Transaction Research (RTR), and EUP

Affiliations

  • African Student Programs Mentor at UC Riverside
  • UCR Residence Halls Association Senator
  • Global Medical Brigades Club member
  • Gamma Beta Phi Honor Society
  • Dean's Honor List

Relevant Courses

  • General Chemistry (w/ lab)
  • Biology (w/ lab)
  • Sociology
  • Calculus
  • Public Policy
  • Statistical Analysis
  • Introduction to Statistics
  • Biomedical Ethics
  • Family Violence
  • Methods of Sociological Inquiry
  • Introduction to Western Religions
  • Death
  • Medical Sociology
  • Multivariate Analysis
  • Social Psychology
  • Spanish

Timeline

Shelter Advocate

Rose Brooks Center
01.2025 - Current

Tax Examining Technician

Internal Revenue Service, IRS
03.2022 - Current

Registered Behavior Technician

Family First Center for Autism & Child Development
10.2021 - 03.2022

Shift Supervisor

Starbucks
10.2019 - 10.2021

Blood Transportation Specialist (Volunteer)

American Red Cross
02.2019 - 07.2020

Barista

Starbucks
10.2018 - 10.2019

Cashier

Corner Bakery Cafe
06.2016 - 08.2018

Bachelor of Science - Sociology

University of California, Riverside

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Omoye Akhidenor