Detail-oriented Case Management and Project Management professional with expertise in optimizing workflows and ensuring data accuracy. Experienced in documentation review and compliance, facilitating effective cross-functional collaboration. Committed to enhancing operational efficiency and aligning with organizational objectives.
Overview
10
10
years of professional experience
1
1
Certification
Work History
UM Administration Coordinator
Humana
Louisville
11.2025 - 05.2026
Managed high-volume queues of time-sensitive cases, ensuring timely processing and resolution.
Reviewed and processed documentation for approvals, denials, and appeals, ensuring compliance with regulatory and internal standards.
Collaborated with nurses, physicians, case managers, and UM reviewers to efficiently gather required information for case resolution.
Prepared and reviewed UM correspondence, including approvals, denials, and clinical determination letters, adhering to CMS and Humana standards.
Security Guard
Metro One Loss Prevention
Perth Amboy
11.2021 - 10.2025
Responded to alarms and incidents, documenting detailed incident reports for management and law enforcement.
Monitor and control entry/exit of all commercial vehicles, verifying BOLs, trailer numbers, and driver credentials.
Trained new security staff on protocols and emergency procedures to ensure compliance and readiness.
Use CCTV and gate access software to oversee terminal activity.
Identified potential security risks and recommended corrective actions, enhancing overall site safety.
Security Officer
Allied Universal Security Services
Edison
03.2016 - 04.2024
Responded to medical emergencies and mechanical breakdowns, ensuring safety on site while controlling access and verifying IDs and deliveries.
Conduct regular patrols of the facility, ensuring fire exits, loading bays, and storage areas remain secure.
Respond to security breaches, alarms, and emergencies in accordance with company procedures.
Enforced company rules, policies, and regulations by following established security and safety procedures and posted orders.
Checked for safety hazards and took corrective action.
Prepare detailed daily security and incident reports.
Technical Project Manager
Jackson Dawson
Dearborn
09.2022 - 03.2023
Led project execution across cross-functional teams, managing timelines and deliverables.
Facilitated stakeholder communication to align project goals and expectations, ensuring clarity and direction.
Identified risks and implemented solutions to mitigate delays and enhance workflow efficiency.
Managed multiple projects with competing deadlines in a fast-paced environment.
Maintained structured documentation and reporting for project tracking, providing clear visibility into project status.
Maintained detailed documentation regarding each stage of the project.