Summary
Overview
Work History
Education
Skills
Certification
Timeline
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OMUA ORHEWERE

Fort Worth,TX

Summary

A Results-Oriented ServiceNow Business analyst with 6+ years of experience in IT Service Management, Operations Management, Catalog item, Stakeholder Management, Quality assurance, and Product management. Adept at collaborating with diverse teams and ability to communicate effectively with stakeholders and business owners to ensure a quality product is delivered within budget and on schedule.

Areas of Expertise:

Requirement Gathering | ServiceNow ITSM, ITAM, and ITOM implementation projects| Test case design ServiceNow Integration with third-party Applications |QA Testing and Defect Management| Catalog items creation.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

ServiceNow Business Analyst

Piedmont Healthcare
08.2020 - Current
  • Designed project artifacts such as requirement documents, user stories, acceptance criteria, test design, implementation plans, process maps, defect reporting, and organizational readiness intended to drive growth within the business
  • Designed technical documentation for API integrations and ServiceNow integration with third-party apps
  • Collaborated with cross-functional teams to gather requirements, analyze data, identify gaps, and recommend solutions to improve service delivery using the ServiceNow platform
  • Participated in requirement-gathering workshops with stakeholders to understand business needs and translate requirements into functional specs used to design and implement business solutions
  • Created high-level Functional and Business requirement documents for ITSM, ITAM, ITBM, and ITOM processes, CI management using CMDB, Discovery, and ServiceNow upgrades
  • Worked with product owners to facilitate JAD and JAR sections to ensure all details are captured in requirements and suggested options for performance improvement
  • Collaborated with stakeholders to define, document, and validate requirements using Agile methodology resulting in successful delivery of 11+ ServiceNow Projects
  • Produced over 200 Service catalog items while creating user stories and acceptance criteria for implementing ServiceNow ITSM Modules
  • Conducted User Acceptance Testing, QA Testing end-user training, and coordinated testing efforts with business and IT teams ensuring stakeholder sign-off is received for successful ServiceNow implementation.

ServiceNow Business Analyst/Scrum Master

Nuance Consulting
02.2017 - 08.2020
  • Executed multiple ServiceNow implementation projects across various domains to help improve process flow and drive business growth
  • Collaborate with both onsite and offshore development teams to validate test results from unit testing and QA, verifying that test outcomes meet all requirements before deployment
  • Led strategic consolidation of over 150 service catalog items from multiple business units during Gap and root cause analysis to help drive positive user experience when using ServiceNow.
  • Created wireframes and mockups for user stories and reviewed them with stakeholders, gathering feedback to improve business processes
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives
  • Created high-level business requirements documents, implementation plans, User stories, and acceptance criteria for ITOM and ITAM implementations while collaborating with Agile teams to deliver successful project implementations across multiple domains.
  • Managed product backlog and supported Scrum framework for monthly sprint releases
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress

QA Analyst

Bank Of America
07.2014 - 02.2017
  • Produced test cases that are detailed, traceable, and testable to company's original requirement document and adequately mapped to endure full test coverage
  • Developed test documentation, Test Plans, Test Scenarios, and Test Cases for project implementation.
  • Performed Functional, Smoke, Regression, Manual, Integration, UAT, and Ad-Hoc testing on all financial applications to ensure 100% of all requirements were thoroughly tested in ServiceNow.
  • Created defect stories to fix defects, and followed up with Agile team members to ensure all defects are addressed during daily standup.
  • Developed training materials, SOPs, and work instructions to supplement new team member onboarding
  • Monitored KPIs to proactively address bottlenecks and quality issues

Education

Bachelor of Science - Industrial Chemistry

Olabisi Onabanjo University
Ogun
07.2012

Skills

  • Skills
  • Change Management Process
  • ServiceNow Platform (ITSM ITAMCMDB HRSDITOM)
  • Incident/Problem/Change/Knowledge Management)
  • Customer Relationship Management
  • Process Improvement
  • Project Management
  • Scrum and SAFe Agile framework
  • Data Analysis
  • Agile and Waterfall Methodology
  • ITIL Framework
  • Database: SQL, DevOps, CMDB, Discovery
  • Risk Management
  • Software Development Lifecycle (SDLC)STLC
  • Backlog Management
  • Technical Skills: MS Office Suite, Flowcharts, Wireframes, Balsamiq, Lucid Chart, Trello, Table Plus, HTML, XML, JSON, APIs, Power BI, JIRA, Confluence, Microsoft Visio, Microsoft Project, SharePoint, net, PHP, Java, Salesforce, Google docs

Certification

ServiceNow Certified Systems Administrator

Project Management Professional

Professional Scrum Master

Certified Scrum Master

Timeline

ServiceNow Business Analyst

Piedmont Healthcare
08.2020 - Current

ServiceNow Business Analyst/Scrum Master

Nuance Consulting
02.2017 - 08.2020

QA Analyst

Bank Of America
07.2014 - 02.2017

Bachelor of Science - Industrial Chemistry

Olabisi Onabanjo University

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OMUA ORHEWERE