Summary
Overview
Work History
Education
Skills
Timeline
Generic

Oluwole Ojo

Brooklyn,NY

Summary

ServiceNow Business Analyst with 5 years of experience in delivering various successful complex ServiceNow implementations. Proficient in requirements gathering, process configuring and customizing ServiceNow modules with various BA tools to meet business requirements. Adept at leading projects, managing stakeholders and providing training to end users. Excellent analytical, problem-solving skills, strong communication and interpersonal skills with the ability to work effectively in a team-oriented environment. Seasoned Business Analyst offering 5 years of industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

7
7
years of professional experience

Work History

ServiceNow Business Analyst

Arrow Electronics Inc,
02.2021 - 02.2024
  • Solid understanding of ServiceNow platform with Certified System Administrator Certification (CSM).
  • Possesses excellent communication, presentation and interpersonal skills from years of gathering business requirements.
  • Worked closely with stakeholders and SMEs to understand current business processes and the desired “to-be” state, document business requirements with conceptual design from which solutions are developed.
  • Lead JAD sessions and reviews of requirements with stakeholders including internal teams and maintain gathered requirements throughout the development lifecycle.
  • Provided inputs and advised throughout the lifecycle to the business on how to leverage ServiceNow platform to improve business processes.
  • Extensive experience in HRMS (HR Service Management) module
  • Extensive experience in analyzing current business process, needs and constraints to develop most best possible solution
  • Applied Agile software development practices during requirement gathering and documentation.
  • Coordinate communication across various departments to ensure awareness and approvals for releases, enhancements, defects and any other changes that impact various work environments.
  • Solid understanding of LSD (Legal Service Delivery)
  • Facilitated sprint planning, daily scrums, sprint reviews, retrospectives, and backlog refinements for 2-week sprint cycles emphasizing continual improvement.
  • Experience analyzing and solving complex logical problems, working effectively in teams to achieve user objectives and ensure client satisfaction efforts of various departments.
  • Performed system testing of new features and supported User Acceptance Testing (UAT) during the testing phase.

ServiceNow Business Analyst

Caci International Inc.
01.2019 - 02.2021
  • Developed and maintained relationships with stakeholders to ensure ongoing alignment of ServiceNow solutions with business needs.
  • Listened attentively and ensured understanding of business and clients needs in other to gather requirements and develop best possible solution.
  • Acted as a bridge between the business and the developers to foster collaboration and ensure common understanding of the business needs and constraints to determine and develop best possible solution.
  • Provided inputs during JAD sessions into developing and enhancing current systems to meet needs business and client’s needs.
  • Documented gathered business requirements with the appropriate design concepts such as use cases and gap analysis.
  • Developed future business strategies by working closely with various internal departments.
  • Conducted and supported user training and demos to business stakeholders throughout the product development lifecycle.
  • Identified and analyzed problems that may affect the successful implementation of the proposed product, including risks, issues, assumptions, and dependencies across the program.
  • Applied proven communication, analytical, and problem-solving skills to ensure that the team’s and organization plans, and objectives are achieved and align with the overall corporate strategy.
  • Conducted and lead discovery workshops throughout the product development lifestyle.
  • Developed, improved and maintained ServiceNow Agile stories, design workbooks, and gap analysis reports.

Mortgage Loan Underwriter

Equity Bank
02.2017 - 12.2019
  • Review loan packages, which includes detailed analysis of applicant’s income and credit history to determine their financial position
  • Ensured all files were complete prior to underwriting hand-off and coordinated effectively with title companies to ensure smooth closing
  • Analyze financial data including personal tax returns; pay stubs, W-2’s, pension/award letters, business tax returns, K-1’s, personal financial statement and homeowner’s insurance
  • Manages a heavy workload of up to 4 files per day, maintained excellent quality and met all deadlines in timely manner
  • Conduct thorough credit investigations, obtain and validate credit information, income confirmation and down payments
  • Networked and interacted with others to build internal relationships to foster team environment
  • Verifying application for final submission and closing.

Education

Bachelor of Science - Economics

Eastern Mediterranean University
2017

Skills

  • JIRA and Microsoft Visio
  • SQL & Microsoft Office Suite
  • Lucid Charts
  • ITSM
  • ITOM
  • Requirement Gathering
  • Software Development Lifestyle
  • Agile & Waterfall (SDLC)
  • BRD and Use Cases
  • Business Rules
  • LSD (Legal Service Delivery)
  • Business Analysis
  • Stakeholder Communication
  • HRMS (HR Service Management)
  • Problem & Conflict Resolution
  • Facilitator Skills and Early Resolution
  • Oral and Written Communication
  • Quality Assurance and User Acceptance Testing

Timeline

ServiceNow Business Analyst

Arrow Electronics Inc,
02.2021 - 02.2024

ServiceNow Business Analyst

Caci International Inc.
01.2019 - 02.2021

Mortgage Loan Underwriter

Equity Bank
02.2017 - 12.2019

Bachelor of Science - Economics

Eastern Mediterranean University

Similar Profiles

CREATE PROFILE
Oluwole Ojo