OMUYOMA GRACE NAZIIWA
ST PAUL,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Client Protocol Officer
Commercial Bank of Qatar
DOHA, QATAR
2022.09 - 2025.02
- Maintained up-to-date knowledge of company products, services, and promotions.
- Resolved customer complaints promptly and professionally.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
- Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.
Customer Service Agent
Qatar Airways
Doha
2017.12 - 2022.07
- Welcomed and served guests at terminal counters as the brand representative.
- Checked in passengers, issued boarding passes, and provided information on security and luggage policies.
- Liaised with the back office to ensure smooth flight operations.
- Updated customer records in the CRM system accurately with each interaction.
Administrative Assistant
International Advance Trading
2012.01 - 2017.07
- Managed communication with clients via email and phone.
- Organized meetings and documented minutes to support business planning.
- Promoted efficiency through accurate bookkeeping and filing systems.
Education
IATA DG Level 9 Certification -
01.2022
Diploma - Public Relations
Kenya Methodist University
Kenya01.2012
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Protocol management
Hobbies and Interests
- Reading
- Traveling
- Visiting art galleries
Languages
- English, Fluent
- Swahili, Fluent
- Arabic, Conversational
Timeline
Client Protocol Officer
Commercial Bank of Qatar
2022.09 - 2025.02
Customer Service Agent
Qatar Airways
2017.12 - 2022.07
Administrative Assistant
International Advance Trading
2012.01 - 2017.07
IATA DG Level 9 Certification -
Diploma - Public Relations
Kenya Methodist University