Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

OMUYOMA GRACE NAZIIWA

ST PAUL,MN

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Client Protocol Officer

Commercial Bank of Qatar
DOHA, QATAR
09.2022 - 02.2025
  • Maintained up-to-date knowledge of company products, services, and promotions.
  • Resolved customer complaints promptly and professionally.
  • Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
  • Analyzed trends in call volume data in order to anticipate peak periods and adjust staffing accordingly.

Customer Service Agent

Qatar Airways
Doha
12.2017 - 07.2022
  • Welcomed and served guests at terminal counters as the brand representative.
  • Checked in passengers, issued boarding passes, and provided information on security and luggage policies.
  • Liaised with the back office to ensure smooth flight operations.
  • Updated customer records in the CRM system accurately with each interaction.

Administrative Assistant

International Advance Trading
01.2012 - 07.2017
  • Managed communication with clients via email and phone.
  • Organized meetings and documented minutes to support business planning.
  • Promoted efficiency through accurate bookkeeping and filing systems.

Education

IATA DG Level 9 Certification -

01.2022

Diploma - Public Relations

Kenya Methodist University
Kenya
01.2012

Skills

  • Project Management
  • Public Relations
  • Teamwork
  • Time Management
  • Leadership
  • Effective Communication
  • Critical Thinking
  • Protocol management

Hobbies and Interests

  • Reading
  • Traveling
  • Visiting art galleries

Languages

  • English, Fluent
  • Swahili, Fluent
  • Arabic, Conversational

Timeline

Client Protocol Officer

Commercial Bank of Qatar
09.2022 - 02.2025

Customer Service Agent

Qatar Airways
12.2017 - 07.2022

Administrative Assistant

International Advance Trading
01.2012 - 07.2017

IATA DG Level 9 Certification -

Diploma - Public Relations

Kenya Methodist University

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OMUYOMA GRACE NAZIIWA