Omya Davis
Washington,GA
Summary
Dedicated and results-oriented professional with diverse experience in customer service, training, and leadership. Equipped with a strong foundation in communication, problem-solving, and conflict resolution. Seeking to leverage my skills in customer service and my recent certifications in data analysis, medical billing and coding, and customer service to contribute effectively in a customer-facing role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Wilkes County schools
Washington, Ga
09.2024 - Current
- Manage classroom environments, ensuring students remain on task and engaged, while addressing their individual needs
- Build rapport with students, staff, and parents to create a positive and productive learning environment
- Use clear and effective communication to support classroom management and handle any issues or disruptions
- Implement lesson plans and adapt them as needed to meet students’ educational needs
U.S. Army Service Member
United States Army
07.2023 - 10.2023
- Honed discipline, teamwork, and leadership skills in a high-pressure, structured environment
- Demonstrated excellent communication skills when interacting with fellow service members and commanding officers
- Developed problem-solving abilities by managing various operational tasks under tight deadlines
Certified Trainer
Zaxby’s
Washington, Ga
04.2021 - 06.2023
- Trained new and existing staff on company policies, customer service expectations, and food safety protocols
- Delivered exceptional customer service while handling customer inquiries, orders, and concerns with professionalism
- Monitored and evaluated employee performance, providing feedback and support for continuous improvement
- Ensured a smooth and efficient team operation, meeting customer satisfaction and sales goals
- Managed difficult situations, de-escalating customer complaints and resolving conflicts effectively
Education
Associate of Science - Business Administration
Southern New Hampshire University
Hooksett, NH06-2025
High School Diploma -
Washington Wilkes comprehensive High school
05-2023
Skills
- Excellent verbal and written communication
- Strong problem-solving and conflict resolution abilities
- High adaptability and multitasking skills
- Data analysis and Microsoft Excel proficiency
- Medical billing and coding knowledge
- Training and mentoring staff
- Customer relationship management (CRM) tools
- Detail-oriented with strong organizational skills
- Active listening and empathy
- Ability to work effectively under pressure
Certification
- Mastering Data Analysis Using Microsoft –2024
- Medical Billing and Coding –2024
- Customer Service Certificate –2024
Timeline
Substitute Teacher
Wilkes County schools
09.2024 - Current
U.S. Army Service Member
United States Army
07.2023 - 10.2023
Certified Trainer
Zaxby’s
04.2021 - 06.2023
Associate of Science - Business Administration
Southern New Hampshire University
High School Diploma -
Washington Wilkes comprehensive High school