O'Nasha Sanders
Atlanta ,GA
Summary
Proven track record in enhancing customer satisfaction and streamlining database management at Neovia Logistics Services. Skilled in critical thinking and problem-solving, adept at handling high-stress situations with professionalism. Demonstrated ability to improve operational efficiency, contributing to increased loyalty and repeat business.
Overview
5
5
years of professional experience
Work History
NCR Clerk
Neovia Logistics Services
Atlanta, GA
07.2022 - 09.2024
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Assisted in budget preparation to ensure financial efficiency within department.
- Input data into spreadsheets and databases.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Customer Service Representative
Walmart
Morrow, GA
10.2019 - 05.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Clayton State University
Morrow, GA 08.2024 -
High School Diploma -
Morrow High School
Morrow, GA05.2020
Skills
Telephone Etiquette
Customer Satisfaction
Cash Management
Database entry
Administrative tasks
Quality Control
Research
Critical Thinking
Problem-solving abilities
Customer Service
Timeline
Clayton State University
08.2024 -
NCR Clerk
Neovia Logistics Services
07.2022 - 09.2024
Customer Service Representative
Walmart
10.2019 - 05.2022
High School Diploma -
Morrow High School