Onayah Thompson
Mooresville,NC
Summary
Motivated college student pursuing a Bachelor’s in Computational Science and Engineering, with strong programming, design, and project management skills. Detail-oriented and adaptable professional with a proven ability to optimize processes, enhance customer satisfaction, and drive organizational success. Experienced in providing exceptional customer service via phone and email, managing customer accounts, and ensuring data accuracy in fast-paced environments. Adept at time management, problem-solving, and multitasking, with a track record of reliability, adaptability, and exceptional communication. Skilled in customer relationship management, sales, team collaboration, and proficient in MS Office applications (Excel, Word). Committed to delivering professional, knowledgeable support to exceed customer expectations and achieve team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Avolta-Newark, NJ
03.2022 - Current
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Collaborated with team members to create visually appealing merchandise displays that increased foot traffic and sales
- Assisted in inventory management by conducting regular stock checks, restocking shelves, and placing orders as needed
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
- Demonstrated excellent time management skills by efficiently handling multiple tasks simultaneously during busy periods
- Recognized as a top performer within the sales team for consistently meeting or exceeding sales quotas on a monthly basis
Remote Customer Support Specialist
Freelace
08.2021 - 03.2022
- Monitored customer satisfaction by conducting surveys and gathering feedback post-interaction.
- Handled customer inquiries by providing clear and accurate information about products and services.
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Cashier/Customer Service
Habit Burger Grill-Union, NJ
11.2021 - 02.2022
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Register sales on a cash register, itemizing and totaling customers purchases
- Possess high level interpersonal and communication skills
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Built relationships with customers to encourage repeat business
Virtual Merchandising Coordinator
TJX
02.2020 - 11.2021
- Established strong relationships with cross-functional teams for seamless communication and project execution.
- Coordinated seasonal resets and planogram updates to keep merchandise fresh and relevant.
- Evaluated competitor offerings regularly, adjusting strategies as needed to maintain a competitive edge in the marketplace.
- Analyzed sales data to identify trends and opportunities for growth within product categories.
- Answered customer questions regarding store merchandise, department information, and pricing.
Package Handler
FedEx-Keasbey, NJ
07.2020 - 08.2021
- Coordinate local, regional, national, and global shipments
- Utilize tracking software to accurately track and move boxes to destinations
- Operate heavy equipment, including forklifts and pallet jacks
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses
- Followed safety regulations to maintain safe work environment
- Proved successful working within tight deadlines and a fast-paced environment
- Stored and secured packages in designated areas to prevent damage and theft
- Managed warehouse operations and verified proper shipment procedures
Amazon Fulfillment Associate
Amazon Whole Foods Shopper-Vauxhall, NJ
03.2020 - 07.2020
- Worked in a grocery store setting at Whole Foods, locating and carefully selecting items and packing them for delivery
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes
- Consistently met deadlines and quality goals for accuracy and timeliness
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Selected best-quality perishable items such as meat and produce
Merchandise Associate
HomeGoods-Union, NJ
05.2019 - 02.2020
- Establish and implement policies, goals, objectives, and procedures for the department
- Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy
- Assisted in receiving product and creating inventory reports
- Ran weekly and monthly strategy reports to analyze business trends and make recommendations
- Answered customer questions regarding store merchandise, department information, and pricing
- Updated pricing and signage to complete product displays and educate customers
- Organized store merchandise racks and displays to promote and maintain visually appealing environments
- Removed damaged, out-of-code, not-in-set and discontinued items from displays
- Transported merchandise to sales floor and restocked shelves, racks and bins
Cafe Associate
Meadowlands Racetrack-East Rutherford, NJ
08.2018 - 12.2018
- Possess high level interpersonal and communication skills
- Consistently provide excellent customer service by building rapport with customers
- Reinforced and upheld operations policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management
- Maintained accurate inventory counts to meet customer demands and sustain operations
- Create eye-catching displays to increase brand and product awareness, and promote sales
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints
Education
Some College - Computational Science and Engineering
Kean University
Union, NJHigh school diploma - undefined
Union High School
Union, NJ06.2019
Skills
- Teamwork and collaboration
- Problem-solving skills
- Excellent people skills
- Exceptional customer service
- Customer service
- Verbal/written communication
- Fast learner
- Remote work tools: Zoom, Slack, Microsoft Teams, Trello, and Asana
- Produce experience
- Heavy equipment operation
- Inventory control
- Merchandising
- Time management
- Organizational skills
- Professionalism
- Multitasking
- Flexibility
- Adaptability
Certification
Driver's License
Timeline
Sales Associate
Avolta-Newark, NJ
03.2022 - Current
Cashier/Customer Service
Habit Burger Grill-Union, NJ
11.2021 - 02.2022
Remote Customer Support Specialist
Freelace
08.2021 - 03.2022
Package Handler
FedEx-Keasbey, NJ
07.2020 - 08.2021
Amazon Fulfillment Associate
Amazon Whole Foods Shopper-Vauxhall, NJ
03.2020 - 07.2020
Virtual Merchandising Coordinator
TJX
02.2020 - 11.2021
Merchandise Associate
HomeGoods-Union, NJ
05.2019 - 02.2020
Cafe Associate
Meadowlands Racetrack-East Rutherford, NJ
08.2018 - 12.2018
High school diploma - undefined
Union High School
Driver's License
Some College - Computational Science and Engineering
Kean University
Similar Profiles
Islah TauheedIslah Tauheed
Vice Principal at Bronx, NY; Newark, NJVice Principal at Bronx, NY; Newark, NJ
CARLOS R MARTINEZCARLOS R MARTINEZ
Firefighter at NEWARK NJ FIRE DEPARTMENTFirefighter at NEWARK NJ FIRE DEPARTMENT
Jonathan OyuelaJonathan Oyuela
Environmental Services Housekeeper at University Hospital Of Newark NJEnvironmental Services Housekeeper at University Hospital Of Newark NJ