On Becky Xaphouvong

Work History

Patient Access Associate 2

Inova Neurosurgery

05.2024 - Current

Accesses appropriate systems/services to confirm insurance coverage or other means of payment.
Communicates scheduling changes to patients, staff, physicians and patient representatives in a timely and professional manner.
Identifies and communicates payroll authorization and referral requirements to patients.
Explains insurance benefits and patient liability by using appropriate communication methods/styles.
Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
Delivers an acceptable volume of work with high levels of accuracy while improving inefficiencies and minimizing repetitive errors by revising current workflow procedures.

Front Desk Receptionist

Pulmonary & Critical Care Specialist

11.2022 - 04.2024

Process medical insurance claims and payment.
Transcribed phone messages and relayed to appropriate personnel.
Streamlined appointments scheduling for improved patient flow and reduced wait times.
Supported office staff and operational requirements with administrative tasks.
Frequently double-checked patient's histories and current information while scheduling follow-ups and other appointments.
Maintained current accurate medical records for patients.
Conducted patient intake interviews, recording and documenting relevant information.
Assisted with medical coding and billing tasks.
Scheduling patient appointment in respective doctors' calendars and followed up with reminder phone calls.
Answered phone calls and message for medical facility, scheduling, and handling patient inquiries.

Front Desk Receptionist

Ashburn Sterling Internal Medicine

08.2021 - 10.2022

Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Maintain master calendar and scheduled appointment for providers based on optimal patient loads and clinician availability.
Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
Checked patient insurance, demographic and health history to keep information current.
Provided vital support during peak hours by efficiently handling walk-in, and appointment scheduling duties,
Maintain well-stocked reception area, creating welcoming atmosphere for patients upon arrival.
Manage a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
Received and routed laboratory results to correct clinical members.

AO Customer Services Lead

JetBlueAirways

02.2007 - 08.2008

Trained new hires on company policies, procedures, products, and services to ensure consistent quality across the team.
Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
Assisted customers with special needs, offering personalized support throughout their travel experience.
Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
Delivered clear announcements over the PA system, communicating important flight updates to all passengers.
Provided assistance during emergency situations following established protocols to ensure passenger safety.
Reviewed and updated customer information to maintain up-to-date records for high-quality service.
Answered customer questions about product availability and shipment times.
Play many roles in daily operations.
Tracked employee attendance
Kept up-to-date on flight schedules to provide accurate information for travelers seeking assistance
Refunded money and adjusted bills to resolve customer service or billing complaints.

Summary

Overview

Work History

Patient Access Associate 2

Front Desk Receptionist

Front Desk Receptionist

AO Customer Services Lead

Education

Associate of Science - Business And Management

High School Diploma -

Skills

Languages

Timeline

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