Bailey Snipes
Coeur d'Alene,ID
Summary
Compassionate and detail-oriented healthcare professional with experience in clinical scheduling, patient coordination, and medical office operations. Currently enrolled in nursing school with a strong foundation in patient communication, care coordination, and HIPAA compliance. Seeking a Certified Nursing Assistant (CNA) position to provide hands-on patient care while continuing nursing education.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Senior Scheduler
Kootenai Clinic Neurosurgery and Spine
10.2022 - Current
- Coordinated complex surgical schedules to optimize resource allocation and patient flow.
- Streamlined appointment processes, reducing patient wait times and improving overall satisfaction.
- Collaborated with clinical staff to ensure accurate scheduling of procedures and follow-up appointments.
- Trained Outpatient Services Coordinators in best practices for efficient clinic schedule management and conflict resolution.
Coffee Master
Starbucks
2015 - 09.2022
- Provided in-depth information to customers on beverage preparation and offered samples of latest brew.
- Maintained highest standards of conduct and service to support company reputation.
Mobility Apple Master
Best Buy
2015 - 2019
- Informed Customers about billing procedures, processed payments, and provided setup assistance.
- Consulted with customers to determine best methods to resolve service and billing issues.
Patient Billing Representative
Kaiser Permanente - Startek
2014 - 2016
- Processed patient billing inquiries accurately and efficiently to ensure timely resolution.
- Managed insurance claims submissions using Epic and other relevant software systems.
- Collaborated with healthcare providers to clarify billing discrepancies, enhancing patient satisfaction.
- Trained new staff on billing procedures and system navigation to maintain operational consistency.
Patient Service Representative
Aegis
2012 - 2014
- Managed patient inquiries and resolved issues to enhance service quality.
- Collaborated with healthcare teams to ensure accurate patient data entry and updates.
- Implemented process improvements that reduced wait times for patients significantly.
- Filed and maintained patient records in accordance with HIPAA regulations.
Education
No Degree - Nursing
North Idaho College
Coeur D Alene, ID01-2028
No Degree - Business Management
Cochise Community College
Sierra Vista, AZ01-2014
High School Diploma -
Buena High School
Sierra Vista, AZ05-2012
Skills
- Care coordination
- Patient care/support
- HIPAA compliance
- Communication
- Multitasking
- Team collaboration
- Problem-solving
Certification
- Certified Nursing Assistant (CNA) - 6/2025
NIC Workforce Training Center
- CPR / BLS
Timeline
Senior Scheduler
Kootenai Clinic Neurosurgery and Spine
10.2022 - Current
Coffee Master
Starbucks
2015 - 09.2022
Mobility Apple Master
Best Buy
2015 - 2019
Patient Billing Representative
Kaiser Permanente - Startek
2014 - 2016
Patient Service Representative
Aegis
2012 - 2014
No Degree - Nursing
North Idaho College
No Degree - Business Management
Cochise Community College
High School Diploma -
Buena High School