Ondina Bautista
Brooklyn,NY
Summary
Motivated and detail-oriented Psychology graduate with a background in customer service and hands-on internship experience in Human Resources. Strong understanding of interpersonal communication, human behavior, conflict resolution, and relationship building. Possesses excellent organizational, problem-solving, and teamwork skills, with the ability to interact professionally with diverse individuals. Eager to apply academic knowledge and HR experience to contribute to a professional team while continuing to grow and develop within the field of Human Resources.
Overview
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Human Resources Intern
Center for justice innovation
Manhattan, NY
01.2026 - 05.2026
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Supported onboarding activities by preparing new hire documentation and orientation materials.
- Maintained employee records in the HR information system for accuracy and compliance.
- Organized and stored employment forms and information.
- Executed I-9 documentation to verify eligibility of employees for work in the U.S.
Customer Service Associate
Walgreens
10.2023 - Current
- Improved customer satisfaction by addressing inquiries and resolving issues promptly
- Delivered high-quality customer service in a fast-paced retail environment
- Collaborated with staff to enhance customer service experience and exceed team goals through high client satisfaction
- Organized tasks while managing multiple responsibilities to ensure smooth operations
Education
Bachelor of Arts - Psychology
Queens College
Flushing, NY 08.2022 - 07.2026
Skills
- Customer service
- Client relationship management
- Effective communication
- Teamwork and collaboration
- Time management
- Detail-oriented
- Adaptability
- Conflict resolution
- Active listening
- Data collection
- Microsoft Excel
Timeline
Human Resources Intern
Center for justice innovation
01.2026 - 05.2026
Customer Service Associate
Walgreens
10.2023 - Current
Bachelor of Arts - Psychology
Queens College
08.2022 - 07.2026