Ondrea Brady
Sterling,IL
Summary
Dynamic sales associate with a proven track record at Marshalls Department Store, excelling in customer service and team collaboration. Cultivated strong relationships, enhancing customer loyalty and repeat visits. Demonstrated reliability and problem-solving skills while managing financial transactions and returns, ensuring a seamless shopping experience. Passionate about fostering community and nurturing growth in diverse environments.
Overview
15
15
years of professional experience
Work History
Sales Associate
Marshalls Department Store
Sterling, IL
09.2023 - Current
- Streamlined rack and shelf organization to attract customers and showcase key products.
- Ensured accuracy in financial exchanges by handling cash transactions according to policies.
- Developed strong customer rapport to increase chances of repeat visits.
- Managed returns and refunds efficiently, following established store protocols.
- Maintained composure under pressure while addressing customer concerns.
Home Daycare Owner
Self-employeed
Sterling, IL
10.2010 - Current
- Cultivated strong relationships with parents to establish trust and open communication regarding their child''s progress.
- Organized field trips to enhance cultural awareness and provide diverse learning experiences outside the home setting.
- Collaborated with other childcare professionals to share best practices and continuously improve service quality at the home daycare facility.
- Coordinated parent involvement opportunities such as workshops, parenting classes, and family events to foster a strong sense of community within the daycare setting.
- Ensured a safe and nurturing environment for children through regular inspections, maintenance, and cleaning of the daycare facility.
- Fostered positive social interactions among children by encouraging group play and teaching conflict resolution strategies.
Education
Sterling High School
Sterling, ILCosmetology
Educators of Beauty
Sterling, ILSkills
- Customer service excellence
- Team collaboration
- Time management
- Problem solving
- Multi-tasking
- People skills
- Reliability and punctuality
Timeline
Sales Associate
Marshalls Department Store
09.2023 - Current
Home Daycare Owner
Self-employeed
10.2010 - Current
Sterling High School
Cosmetology
Educators of Beauty