Ondrea Huff
Houston
Summary
Compassionate Mental Health Tech with an understanding of empathy and proactive care. Over 5 years of experience in the field of behavioral analysis also medical customer service care coordination. Proficient in implementing specialized programs for individuals with intellectual, mental, emotional and developmental disabilities. Caring and well-organized with outstanding interpersonal, communication and social skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mental Health Technician
Paradise Valley Hospital
01.2023 - Current
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Created activities that promoted physical wellness, emotional stability, cognitive functioning, independent living skills and social interaction among patients.
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Encouraged positive behaviors through rewards systems when appropriate.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Provided education about mental illness symptoms and causes to family members of patients.
Escalation Specialist
Paradise Valley Hospital
01.2024 - 01.2025
- Resolved customer complaints by effectively managing escalations and addressing concerns in a timely manner.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Inbound phone support for escalated and high effort customers with a focus on customer satisfaction and retention. Effectively manages customer objections and offers knowledgeable product support to demonstrate value and build loyalty. Includes inbound and outbound phone support and email correspondence
- Takes initiative and ownership over the customer experience by identifying
Behavior Technician
San Diego Psychiatric Hospital
08.2023 - 11.2023
- Provided direct behavioral intervention services to children with autism spectrum disorder and other developmental disabilities.
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Developed individualized treatment plans for each client that included goals and objectives.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
Behavioral Health Technician
Unity Psychiatric Care
02.2023 - 04.2023
- Bathed, fed and dressed patients based on individual abilities.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Provided excellent service to patients through personable communication.
- Tracked client movement on and off unit by documenting times and destinations.
- Collaborated with client and clinician to develop and support goals and clinical treatment plan.
- Documented patient interactions in compliance with HIPAA requirements.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Used Sit to Stand, Hoyer Lift, Scoot Chair, Geri Chair and Mary Walker For Patients who were in need.
Behavioral Health Technician
MSHN
02.2023 - 04.2023
- Completed patient reports daily and submitted to management for evaluation.
- Established and maintained professional working relationships with clients, staff and public.
- Completed daily client rounds and tracked client movements.
- Assisted with execution of client activities, support groups and field trips.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Facilitated group therapy sessions with multiple patients.
Education
Some College (No Degree) -
Academy of Arts University
San Francisco, CACertification - Psychiatric Nursing
American Association of Psychiatric Technicians
Sacramento, CA05-2023
High School Diploma -
Perris Lake High School
Perris, CA08.2011
Skills
- Knowledge of Medical Terminology
- Health Plan Benefits
- Charting and Clinical Documentation
- Employee Training
- Problem Solving
- Behavior Observation
- HIPAA Requirements
- Nursing Assistance
- Group Therapy
- Crisis handling
- Mental health support
- Emergency response
- Progress monitoring
- Rounds management
- Patient assessment
Certification
- Certified CPI & CPR
Education and Training
San Francisco, CA,Perris, CA,Sacramento, CA
Timeline
Escalation Specialist
Paradise Valley Hospital
01.2024 - 01.2025
Behavior Technician
San Diego Psychiatric Hospital
08.2023 - 11.2023
Behavioral Health Technician
Unity Psychiatric Care
02.2023 - 04.2023
Behavioral Health Technician
MSHN
02.2023 - 04.2023
Mental Health Technician
Paradise Valley Hospital
01.2023 - Current
Some College (No Degree) -
Academy of Arts University
Certification - Psychiatric Nursing
American Association of Psychiatric Technicians
High School Diploma -
Perris Lake High School
- Certified CPI & CPR
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