Ondrell Hawkins
Monroe,LA
Summary
To obtain a position with a well-established organization that will enable me to use my skills and become a long-lasting great asset to a company.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fundraiser Event Assistant
J & T Charters
Simsboro, LA
02.2022 - Current
- Implemented effective volunteer management systems to maximize their contributions during fundraising events.
- Strengthened community partnerships by representing the organization at local events, building rapport with potential donors.
- Boosted overall funds raised annually by continually identifying new funding sources and opportunities.
- Conducted regular assessments of fundraising strategies to identify areas for improvement or growth opportunities.
Patient Access Training Specialist
St. Francis Medical Center
Monroe, LA
12.2014 - Current
- Verify patient’s information and insurance
- Perform pre-admission, admission, transfer, and discharge duties, Interact with doctors’ offices, insurance companies and patients daily
- Follow HIPPA rules and Employers policies and procedures
- Collect monies
- Provide great and friendly customer service, Help others when needed
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
- Prepared videos for online and remote instruction.
- Developed training handbooks, computer tutorials and reference materials.
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company.
Shift Manager
Burger King
Monroe, LA
05.2019 - 05.2020
- Customer Service
- Money Deposits
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained and mentored new employees to maximize team performance.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Sales Associate
JC Penny
Monroe, LA
11.2011 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Paraprofessional
Cypress Point University Elem. School
Monroe, LA
11.2010 - 08.2011
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Education
Bachelor’s Degree in Hotel/Restaurant Management -
Grambling State University
Grambling, LA12.2009
General Studies -
Lake Providence Senior High School
Lake Providence, LA05.2003
Skills
- 40 WPM
- 10-Key
- Experience in Microsoft Office Programs
- Proficient with printers, copiers and fax machines
- Skilled in data entry
- Clerical skills
- Basic accounting
- Spreadsheets
- General office skills
- Phone etiquette
- Adaptability
- Flexibility
- Quick learner
- Organizational skills
- Leadership skills and personal contact
- Epic system
- ICD-10
- CPT Code
- Problem-Solving
- Attention to Detail
- Creativity and Adaptability
- Problem-solving abilities
- Multitasking
- Excellent Communication
- Organizational Skills
- Decision-Making
- Team Leadership and Motivation
- Employee Training
- Guest Relations
- Scheduling
- Staff Training
Certification
Epic Grand Central Credentialed
Timeline
Fundraiser Event Assistant
J & T Charters
02.2022 - Current
Shift Manager
Burger King
05.2019 - 05.2020
Patient Access Training Specialist
St. Francis Medical Center
12.2014 - Current
Sales Associate
JC Penny
11.2011 - 10.2012
Paraprofessional
Cypress Point University Elem. School
11.2010 - 08.2011
Bachelor’s Degree in Hotel/Restaurant Management -
Grambling State University
General Studies -
Lake Providence Senior High School